Name: Assessing Service Quality
Price: 887.95 DKK
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Author: Peter Hernon
ISBN: 9780838910214

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A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,

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Sprog:
Engelsk

ISBN:
9780838910214

Forlag:
American Library Association

Indbinding:
Paperback

Sideantal:
215

Udgivet:
30. april 2010

Størrelse:
217x282x13 mm.

Vægt:
544 g.

Leveringstid: Ukendt - mangler pt..

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A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,

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