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Assessing Service Quality - Peter Hernon - Bog

- Satisfying the Expectations of Library Customers

af Peter Hernon
Assessing Service Quality af Peter Hernon
Bag om Assessing Service Quality

A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780838910214
  • Indbinding:
  • Paperback
  • Sideantal:
  • 215
  • Udgivet:
  • 30. April 2010
  • Størrelse:
  • 217x282x13 mm.
  • Vægt:
  • 544 g.
  • Ukendt - mangler pt..

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Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

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A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,

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