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The present research has been executed on the need for Customer Relations Management in APSRTC ¿ a state owned Transport Company of Andhra Pradesh which caters bus service throughout the state.The Backdrop of the study reflects the fact that APSRTC is incurring financial loss in a highly competitive scenario.The commuters are emanating preference towards comfortable and satisfying service offered by the transporters, instead of being loyal to a specific brand for emotional reasons. In an open & transparent Buyer¿s Market, they can make a shift from one transport company to another without any subjective bias. In such a competitive scenario it has become imperative for APSRTC to ensure the retention of the existing customers as well as to leverage new customers from the clutches of the competitive transport companies. The situation is very crucial for APSRTC and it has become imperative for them to adopt pragmatic stratagems that may lead to a successful turnaround. In such a crucial juncture, I have initiated a comprehensive study to identify the the appropriate strategy that would facilitate APSRTC to outpace the highly problematic, jeopardizing situation.
About 120 coal-based thermal power stations are in India and Fly ash is a major issue because electricity generation in the country would remain predominantly coal-based for a couple of coming decades. The coal being made available to thermal power stations has ash content in relatively large proportions. The ash generation has increased to about 131 million tonne during 2015-16 and shall continue to grow. A large number of technologies have been developed for gainful utilization and safe management of fly ash under the concerted efforts of Fly Ash Mission of the GOI since 1994. As a result, the utilization of fly ash has increased to over 73 million tonne in the past few years. Therefore, the book is a study on technology forecasting and technology assessment for utilizing fly ash in constructing embankments in Indian perspective. Then the ISM approach is used to find the relationship between various critical research factors.
The purpose of the quantitative correlational study was to profile the leadership of women engineers licensed in the province of British Columbia by using the Leadership Practices Inventory to operationalize leadership and explore associations with levels of university education, executive coaching, years of engineering practice, and the location of practice as rural versus urban. The number of women leaders continues to increase in Canadian corporations while the influence of women engineer leaders is not as progressive. Growth in the fields of engineering leadership education, management education, and leadership education offered sufficient evidence to pursue research that furthered the leadership development of women engineers. In university engineering education inclusion of leadership education improved, while attention to leadership development for professional women engineers remained sparse. Findings of this study described the leadership style of women engineers and suggested the combination of education and learning approach for a program in leadership development for women engineer leaders.
Retail industry in India is at the crossroads. It has emerged as one of the most dynamic and fast paced industries with several players entering the market. But because of the heavy initial investments required, break even is difficult to achieve and many of these players have not tasted success so far. However, the future is promising; the market is growing, government policies are becoming more favorable and emerging technologies are facilitating operations. Retailing in India is gradually inching its way toward becoming the next boom industry. The whole concept of shopping has altered in terms of format and consumer buying behavior, ushering in a revolution in shopping in India. This book is written on the basis of the syllabus of MBA (Agri-Business Management) of University of Mysore and University of Agricultural Sciences.
If you have limited time with you and want to know the basic concepts of retail management, develop strategies, analyse real life case studies in easily understandable English language, then this book on Retail Management is for you. In this book you will understand the concepts as well as learn how to implement the concepts in your shop or retail outlets, easy exercises and diagrams are also given to help you understand the same. This book is designed for an average English literate reader, who will understand the concepts easily as the author has used many simple examples to explain the same point. SO SAVE, TIME, EFFORT AND ENERGISE YOUR SELF WITH KNOWLEDGE.
Since the dawn of civilization, leadership research paradigms have been continuously shifting to find one best style regardless of time and situation. In such a quest of best leadership vision, this study conducted a survey on all prominent leaders since 3500 B.C. Finally, it was observed that the most influential leader of human history was endowed with a vision which is applicable regardless of time, situation, and religion. Utilizing this vision, the most influential leader carved out an empire stretching from the border of India to the Atlantic Ocean-the largest empire that the world has yet seen.
This book presents the trends, challenges, and advances in Internet of Things (IoT) in the areas of industrial management and industrial engineering. The authors look at how smart environments (smart city, smart university, smart regions, smart transportation, etc.) affect the way industrial management and industrial engineering are envisioned, planned, and applied and how engineers must incorporate new ideas and methods now and in the future. Some topics include the impact of ICT on the emergency response vehicle driving time, car accident detecting systems based on machine learning algorithms, smart city platforms based on citizen reporting services, and IoT-based household energy consumption prediction using machine learning. The book brings together contributions from academics and practitioners from around the world to discuss the intersection of IoT, industry and management.
Im Mittelpunkt der Arbeit steht die Erforschung der Kriterien fur die Akzeptanz und Nutzung von digitalen Plattformen zur Vermittlung und (kurzfristigen) Vermietung von privaten Unterkunften, wie sie bspw. auf Airbnb zu finden sind. Da sich Konsumenten immer haufiger fur die Nutzung dieser Serviceinnovation entscheiden, wenn sie eine Unterkunft buchen wollen, soll mit dieser Arbeit (touristischen) Unternehmen Einblicke in die Entscheidungsgrundlage der Konsumenten gegeben werden. Die Ergebnisse der Analyse liefern eine Erklarung fur den Erfolg von Unternehmen der Sharing Economy mit speziellem Fokus auf den Beherbergungssektor. Dabei werden die Faktoren evaluiert, die zur Akzeptanz derartiger Plattformen beitragen. Zudem wird auch ein besonderer Fokus auf die Personlichkeitsprofile gelegt, indem die Nutzer dieser Plattformen mit bisherigen Nicht-Nutzern verglichen werden. Diese ergeben zusammengefasst signifikante Unterschiede, die zunachst rein deskriptiv sowohl in soziodemografischer als auch personlichkeitsbasierter Hinsicht vorzufinden sind. Allerdings ergeben sich auch im Hinblick auf die Akzeptanzgenese signifikante, auf diesen Merkmalen basierende Unterschiede, die speziell fur die Auspragung der Big Five zu im Vorfeld angenommenen Ergebnissen fuhrt (bspw. extravertierte Personen, denen Familiaritat besonders wichtig ist).
Blockchain is a transformative driver for change in all industries. Learn from the latest research and case studies how this technology can and will be used to revolutionize supply chain management.Blockchain and the Supply Chain provides a complete overview of blockchain and the key benefits of integrating this technology into the supply chain. This textbook explains how track and trace can be improved, transaction efficiency increased, visibility enhanced, and more through blockchain. With extensive case studies, learning is underpinned by practical insights as well as cutting-edge research. Clear and accessible information is provided to students on how blockchain will affect supply chain processes, metrics and performance and how to capitalize on the potential of this technology.The fully revised new edition includes the latest information on Enterprise Blockchain, Ethereum and Hyperledger. Focus is also placed on the application of Cloud, Internet of Things (IoT), Machine learning (ML) and other technologies that support supply chains and their integration with blockchain. This textbook highlights how to use blockchain as an enabler and key driver for solutions in the end-to-end supply chain. Online resources include lecture slides and example assignments and quizzes.
Based on extensive interviews with industry leaders, Innovative to the Core: Stories from China and the World describes the components of innovative cultures, including both national culture and organizational culture and how they compare to the China model.
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