Name: Customer Care Excellence
Price: 403.95 DKK
Availability: InStock
Author: Sarah Cook
ISBN: 9780749457051

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403,95 kr.

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Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

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Sprog:
Engelsk

ISBN:
9780749457051

Forlag:
Kogan Page Ltd

Indbinding:
Paperback

Sideantal:
288

Udgivet:
3. november 2010

Udgave:
6

Størrelse:
158x233x18 mm.

Vægt:
430 g.

Leveringstid: 2-3 uger.
Forventet levering: 10. december 2024

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Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

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Business og læring > Marketing

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