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Customer Care Excellence - Sarah Cook - Bog

- How to Create an Effective Customer Focus

Bag om Customer Care Excellence

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780749457051
  • Indbinding:
  • Paperback
  • Sideantal:
  • 288
  • Udgivet:
  • 3. november 2010
  • Udgave:
  • 6
  • Størrelse:
  • 158x233x18 mm.
  • Vægt:
  • 430 g.
  • 2-3 uger.
  • 22. januar 2025
Forlænget returret til d. 31. januar 2025
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Beskrivelse af Customer Care Excellence

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

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