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Customer Experience Management - The Experiential Journey - James Seligman - Bog

Bag om Customer Experience Management - The Experiential Journey

Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer in sight, and the skills and capabilities regardless of their location and time zone. Processes that span the back office to the front office should provide real time insight into the interpersonal experience journeys and enable co-creation of goods and services.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780244417475
  • Indbinding:
  • Paperback
  • Sideantal:
  • 264
  • Udgivet:
  • 19. september 2018
  • Størrelse:
  • 216x216x18 mm.
  • Vægt:
  • 658 g.
  • 8-11 hverdage.
  • 10. december 2024

Normalpris

  • BLACK WEEK

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Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af Customer Experience Management - The Experiential Journey

Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer in sight, and the skills and capabilities regardless of their location and time zone. Processes that span the back office to the front office should provide real time insight into the interpersonal experience journeys and enable co-creation of goods and services.

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