Global Business Services Industry in Malaysia - Aini Aman - Bog

Despite the increasing interest in Finance and Accounting Shared Services (F&A SS) there is no specific study that focuses on the growth and potential of the Global Business Services (GBS) industry in Malaysia. Almost without exception studies of both Malaysia and competitors countries (mostly by management consultants) tend to present a profile of demographic, social, political and infrastructure characteristics, leaving organizations to make their own sense of the potential of growth especially when the situation in many developing countries is both new and different. This book aims to provide understanding of F&A SS and GBS industry in Malaysia that could assist you in understanding the potential of setting up your shared service operation in Malaysia, the world's third best location for offshoring since 2004. What are the challenges faced by F&A SS firms in GBS industry? How do F&A SS firms overcome challenges and ensure the growth of the GBS industry? This book provides Malaysia's competitiveness together with its strategy to move up the value chain using Porter's Diamond Framework. This lead into a gap analysis between current capabilities and resources required for the growth of the GBS industry.