Name: Linguistic Ethnography of a Multilingual Call Center
Price: 908.95 DKK
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Author: Johanna Woydack
ISBN: 9783030066390

Linguistic Ethnography of a Multilingual Call Center af Johanna Woydack

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This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.

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Sprog:
Engelsk

ISBN:
9783030066390

Forlag:
Springer Nature Switzerland AG

Indbinding:
Paperback

Sideantal:
214

Udgivet:
3. januar 2019

Udgave:
12019

Størrelse:
148x210x12 mm.

Vægt:
454 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 5. december 2024

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This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.

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