Name: Measuring Customer Service Effectiveness
Price: 1776.95 DKK
Availability: InStock
Author: Sarah Cook
ISBN: 9780566085383

Measuring Customer Service Effectiveness af Sarah Cook

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1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

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Sprog:
Engelsk

ISBN:
9780566085383

Forlag:
Taylor & Francis Ltd

Indbinding:
Hardback

Sideantal:
174

Udgivet:
22. oktober 2004

Størrelse:
250x177x11 mm.

Vægt:
458 g.

Leveringstid: 2-3 uger.
Forventet levering: 10. december 2024

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1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

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