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Moments of Truth - Jan Carlzon - Bog

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The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780060915803
  • Indbinding:
  • Paperback
  • Sideantal:
  • 160
  • Udgivet:
  • 29. marts 2001
  • Størrelse:
  • 200x161x10 mm.
  • Vægt:
  • 128 g.
  • BLACK NOVEMBER
Leveringstid: Ukendt - mangler pt.

Beskrivelse af Moments of Truth

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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