Name: Perfect Phrases for Customer Service, Second Edition
Price: 162.95 DKK
Availability: InStock
Author: Robert Bacal
ISBN: 9780071745062

Perfect Phrases for Customer Service, Second Edition af Robert Bacal

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8-11 hverdage
162,95 kr.

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Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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Sprog:
Engelsk

ISBN:
9780071745062

Forlag:
McGraw-Hill Education - Europe

Indbinding:
Paperback

Sideantal:
256

Udgivet:
16. januar 2011

Udgave:
2

Størrelse:
132x203x16 mm.

Vægt:
236 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 28. november 2024

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Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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Business og læring > Marketing

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