Name: Service Encounters in Tourism, Events and Hospitality
Price: 1312.95 DKK
Availability: InStock
Author: Miriam Firth
ISBN: 9781845417277

Service Encounters in Tourism, Events and Hospitality af Miriam Firth

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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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Sprog:
Engelsk

ISBN:
9781845417277

Forlag:
Channel View Publications Ltd

Indbinding:
Hardback

Sideantal:
208

Udgivet:
30. januar 2020

Størrelse:
162x240x20 mm.

Vægt:
500 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 20. november 2024

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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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Business og læring > Ledelse & strategi

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