Name: The Effortless Experience
Price: 165.95 DKK
Availability: InStock
Author: Matthew Dixon
ISBN: 9780241003305

The Effortless Experience af Matthew Dixon

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165,95 kr.

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Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.

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Sprog:
Engelsk

ISBN:
9780241003305

Forlag:
Penguin Books Ltd

Indbinding:
Paperback

Sideantal:
256

Udgivet:
26. september 2013

Størrelse:
153x233x19 mm.

Vægt:
318 g.

Leveringstid: 4-7 hverdage.
Forventet levering: 26. november 2024

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Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.

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