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The Master, A Service Designer's Handbook Volume III - Steven J Slater - Bog

- A Service Designer's Handbook

Bag om The Master, A Service Designer's Handbook Volume III

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781087951997
  • Indbinding:
  • Paperback
  • Sideantal:
  • 136
  • Udgivet:
  • 18. februar 2021
  • Størrelse:
  • 216x279x9 mm.
  • Vægt:
  • 440 g.
  • 2-3 uger.
  • 2. december 2024

Normalpris

  • BLACK NOVEMBER

Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af The Master, A Service Designer's Handbook Volume III

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

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