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  5. A Guide to Customer Service Skills for the Service Desk Professional

A Guide to Customer Service Skills for the Service Desk Professional - Donna (Knapp Associates Knapp - Bog

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A Guide to Customer Service Skills for the Service Desk Professional af Donna (Knapp Associates Knapp
Bag om A Guide to Customer Service Skills for the Service Desk Professional

Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780538748537
  • Indbinding:
  • Paperback
  • Sideantal:
  • 400
  • Udgivet:
  • 15. marts 2010
  • Udgave:
  • 3
  • Størrelse:
  • 189x235x19 mm.
  • Vægt:
  • 741 g.
  • Ukendt - mangler pt..

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  • BLACK WEEK

Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

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Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

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