Produktionsstyring og kvalitetsledelse

This book includes the proceedings of the 3rd International Congress on Engineering and Sustainability in the XXI CEntury, INCREaSE 2023. INCREaSE is a congress with the aim to bring together valuable and novel scientific contributions that address the critical issues of renewable energy, sustainable building, sustainable manufacturing, sustainable food production and other sustainability science and engineering topics that have an impact in this diverse and fast-changing research area, both in academia and industry. This 3rd edition of INCREaSE was held during July 5-7, 2023, in Faro, Portugal, organized by the Institute of Engineering and hosted by University of Algarve. The areas to be covered were:¿ Big data and data analytics applied to sustainability;¿ Climate change and mitigation, carbon reduction;¿ Combined heat and power and district heating systems;¿ Control and optimization of renewable energy systems;¿ Energy and environmental assessment in buildings and cities;¿ Food loss and food waste solutions;¿ Food safety and quality engineering;¿ Information technology and artificial intelligence applied to sustainability;¿ Nanoelectronic, nanomachining, and new nanomaterials;¿ Smart buildings, smart cities, smart districts, smart countryside;¿ Sustainability in water management;¿ Sustainable building technologies;¿ Sustainable development and circular economy;¿ Sustainable energy generation and management;¿ Sustainable food processing and packaging;¿ Sustainable manufacturing and maintenance processes and technology;¿ Sustainable technologies for risk mitigations;¿ Sustainable transport, smart vehicles and smart roads; and¿ Thermo fluids modelling and experiments for sustainability. High quality and unpublished content is an essential feature for all included papers. Moreover, the Organizing Committee of the conference guarantees that contributions were subjected to an appropriate level of reviewing process.

This book showcases how the latest and most advanced types of analytical modeling and empirical analysis can help to create value in the global supply chain. Focusing on practical relevance, it shares valuable management insights and addresses key issues in operations management (OM), demonstrating how past research has led to various practices and impacts, while also exploring the aspirations of the latest research. It presents current research on various topics such as global supply chain design, service supply chains, product design, responsible supply chains, performance and incentives in operations, data analytics in health services, new business models in the digital age, and new digital technology advances such as blockchain. In addition, it presents practical case studies on the aforementioned topics.Beyond the value of its contents, the book is intended as a tribute to Professor Morris Cohen, who has been a major contributor to advancing the research frontier in operations management and a driving force in shaping the field.Given its scope, the book will appeal to a wide readership, from researchers and PhD students to practitioners and consultants.

This book draws on a neo-institutional theory to characterize service-oriented manufacturing firms in relation to more familiar organizational forms, such as lean and agile. It sheds light on whether being lean is a prerequisite for agile organizations and whether agile organizations are precursors of service-oriented organizations. The book empirically examines the prevalence of such organizations using representative samples of manufacturing firms in an industrialized country. This approach makes it possible to "e;zoom in"e; and determine whether the extent of adoption of digital manufacturing innovations, digital services, and service-oriented business models varies with organizations' size, industry, product complexity, lot size, type of design process, and type of manufacturing process. In turn, it shows which digital manufacturing innovations, lean practices, and services contribute to leanness-related performance capabilities like quality and costs; agility-related capabilities like fast delivery, flexibility and innovation; and service-oriented capabilities like high service performance and digitalization. In addition, it explores the question of whether lean, agile, and service-oriented performance capabilities contribute to financial performance separately or jointly.

"42 Rules for Using AI in Contact Centers" offers an illuminating exploration of how Artificial Intelligence (AI) can redefine customer experiences, penned by the seasoned industry expert Geoffrey A. Best.

Businesses that concentrate on the value-rather than the cost-to the client can demand almost any price they want. Pricing for Profit educates business owners how to break free from industry pricing and secure compensation that accurately reflects the value of the good or service being provided.The value of their goods or services will be quantified, price and value buyers will be distinguished, offers will be bundled for a competitive edge and increased customer value, and a strong marketing strategy that conveys value will be developed by readers.Small businesses' potential to make a profit is constrained by the low pricing they feel forced to offer, which also slows their response to shifting customer demands. Anyone who wishes to increase unit sales, finish more deals overall at higher prices, and earn more money with less needless work must read this approachable and useful advice. It is jam-packed with helpful calculations, sample scripts, understandable examples, educational exercises, and more.

Businesses that focus on the value they provide to customers, rather than the price they charge, have the freedom to set virtually any price they like. Business owners may learn how to break free from standard pricing practices and charge what they're really worth in Pricing for Profit.Readers will be able to put a dollar amount on the worth of their products or services, differentiate between price and value purchasers, bundle offers to get an edge in the market and delight customers, and craft a compelling marketing strategy that effectively communicates value.The cheap prices small businesses feel compelled to give hinder their ability to turn a profit and also make it harder for them to adapt to the needs of their clientele. This accessible and practical advice is a must-read for anyone who wants to boost unit sales, close more deals overall at higher prices, and make more money with less unnecessary work. It's loaded with useful formulas, script examples, clear explanations, interactive activities, and more.

Manufacturing companies have just begun to implement the concepts of the Fourth Industrial Revolution (Industry 4.0) on a larger scale. Still, this area is characterized by a rapid pace of technological change, blurring boundaries between physical, digital, and biological systems, and a quickly changing growing political, economic, and social environment -- leading to high uncertainty in decision making and many questions about the future development in this field. To provide guidance and inspiration for managers and academics on the future of digital manufacturing systems, this book presents the results of an extensive Delphi study on next-generation manufacturing systems, with a projection period of up to 2030. We analyzed almost 2000 quantitative estimations and more than 600 qualitative arguments from a large panel of industrial and academic experts from Europe, North America, and Asia. The book describes each of the 24 projections in detail, offering current case study examples and related research, as well as implications for policymakers, firms, and individuals. The empirical results also allowed us to build scenarios for the most probable future along the dimensions of governance, organization, capabilities, and interfaces from both a company-internal and an external (network) perspective.

"The second installment of the Traction Library's EOS Mastery Series, People gives readers all the tools they need to create a thriving workplace culture, and shows why it's an absolutely essential part of any successful business"--

The hospitality sector is facing increasing competition and complexity over recent decades in its development towards a global industry. The strategic response to this is still that hospitality companies try to grow outside their traditional territories and domestic markets, while the expansion patterns and M&A activities of international hotel and restaurant chains reflect this phenomenon. Yet, interestingly, the strategies, concepts, and methods of internationalization as well as the managerial and organizational challenges and impacts of globalizing the hospitality business are under-researched in this industry.While the mainstream research on international management offers an abundance of information and knowledge on topics, players, trends, concepts, frameworks, or methodologies, its ability to produce viable insights for the hospitality industry is limited, as the mainstream research is taking place outside of the service sector. Specific research directions and related cases like the international dimensions of strategy, organization, marketing, sales, staffing, control, culture, and others to the hospitality industry are rarely identifiable so far. The core rationale of this book is therefore to present newest insights from research and industry in the field of international hospitality, drawing together recent scientific knowledge and state-of-the-art expertise to suggest directions for future work. It is designed to raise awareness on the international factors influencing the strategy and performance of hospitality organizations, while analyzing and discussing the present and future challenges for hospitality firms going or being international.This book will provide a comprehensive overview and deeper understanding of trends and issues to researchers, practitioners, and students by showing how to master current and future challenges when entering and competing in the global hospitality industry.

The book aims to diagnose EU projects' management processes in small and medium-sized enterprises. It also attempts to identify an effective management model of SMEs implementing EU projects as a factor determining the acceleration of growth in the development of entities operating on the market.

Nearly all our safety data collection and reporting systems are backwardlooking: incident reports; dashboards; compliance monitoring systems; and so on. This book shows how we can use safety data in a forward-looking, predictive sense.Predictive Safety Analytics: Reducing Risk through Modeling and Machine Learning contains real use cases where organizations have reduced incidents by employing predictive analytics to foresee and mitigate future risks. It discusses how Predictive Safety Analytics is an opportunity to break through the plateau problem where safety rate improvements have stagnated in many organizations. The book presents how the use of data, coupled with advanced analytical techniques, including machine learning, has become a proven and successful innovation. Emphasis is placed on how the book can "meet you where you are" by illuminating a path to get there, starting with simple data the organization likely already has. Highlights of the book are the real examples and case studies that will assist in generating thoughts and ideas for what might work for individual readers and how they can adapt the information to their particular situations.This book is written for professionals and researchers in system reliability, risk and safety assessment, quality control, operational managers in selected industries, data scientists, and ML engineers. Students taking courses in these areas will also find this book of interest to them.

This book aims at renewing the attention on a niche field, Cultural Festivals, so important for valorizing cultural traditions and local heritage visibility as well as social well-being. Following the disruptive consequences of the COVID-19 pandemic, this fragile sector deserves more attention from public authorities and stakeholders at national and European levels with a suitable and dedicated plan of recovery and valorization.This book provides a comparative analysis of Cultural Festivals in Europe, taking insights from an international range of high-level scholarly contributors. Individual chapters highlight and analyse challenges around the organisation, management and economics of Cultural Festivals. As a whole, the book provides a comprehensive overview of scholarly research in this area, setting the scene for the future research agenda. Matters related to educational programs and new audience development, as well as challenges related to digitalization, are also included.The book employs a tradition versus innovation lens to help readers account for the consequences of the digital revolution, new audience development and an educational agenda. The result is a book which will be valuable reading for researchers, academics and students in the fields of event and cultural management and beyond.Chapters 4 and 9 of this book are available for free in PDF format as Open Access from the individual product page at www.routledge.com. They have been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Data-intensive systems are software applications that process and generate Big Data. Data-intensive systems support the use of large amounts of data strategically and efficiently to provide intelligence. For example, examining industrial sensor data or business process data can enhance production, guide proactive improvements of development processes, or optimize supply chain systems. Designing data-intensive software systems is difficult because distribution of knowledge across stakeholders creates a symmetry of ignorance, because a shared vision of the future requires the development of new knowledge that extends and synthesizes existing knowledge. Knowledge Management in the Development of Data-Intensive Systems addresses new challenges arising from knowledge management in the development of data-intensive software systems. These challenges concern requirements, architectural design, detailed design, implementation and maintenance. The book covers the current state and future directions of knowledge management in development of data-intensive software systems. The book features both academic and industrial contributions which discuss the role software engineering can play for addressing challenges that confront developing, maintaining and evolving systems;data-intensive software systems of cloud and mobile services; and the scalability requirements they imply. The book features software engineering approaches that can efficiently deal witha data-intensive systems as well as applications and use cases benefiting from data-intensive systems.Providing a comprehensive reference on the notion of data-intensive systems from a technical and non-technical perspective, the book focuses uniquely on software engineering and knowledge management in the design and maintenance of data-intensive systems. The book covers constructing, deploying, and maintaining high quality software products and software engineering in and for dynamic and flexible environments. This book provides a holistic guide for those who need to understand the impact of variability on all aspects of the software life cycle. It leverages practical experience and evidence to look ahead at the challenges faced by organizations in a fast-moving world with increasingly fast-changing customer requirements and expectations.

This book explores links between environmental knowledge management and sustainability challenges faced by organisations, individuals and society. It will be of value to students and researchers with a focus on tourism.