Organisationsteori og organisationspsykologi

The missing link between teams and performance? Emotional intelligence.Great teams can sometimes feel like magic. It's hard to pin down just why they work so well. But what seems like magic is explainable, and replicable. It starts with team culture.Much has been written about the power of emotional intelligence at the individual level, but little has been said about the benefits of this concept for groups. In this book, social and organizational psychologist and professor Vanessa Urch Druskat combines thirty years of research and team development to present a model for building and leading emotionally intelligent teams. She offers practical advice on how to: Create a solid foundation of team norms and behaviorsUnderstand how team members support one another to reduce toxic conflict, demonstrate caring, and build a sense of belongingSupport expression, build optimism, and solve problems proactivelyIncrease team trust, psychological safety, and innovationBy reading The Emotionally Intelligent Team, leaders and aspiring leaders alike will learn how to develop a strong team culture that motivates and sustains improved team collaboration and performance.

This book describes the development of quality over various stages, from product inspection, through quality control to the present ISO 9000 systems. It also highlights the advantages of the quality management system (QMS) standards and the need for certification by organizations and enterprises/firms interested in taking advantage of the various benefits of these standards to improve their systems and aid their survival in a globally competitive market. The author provides simplified information to enable even those hearing the word ''quality'' for the first time to be able to appreciate and understand the various quality management philosophies irrespective of their background and position.

In diesem Buch gehen Kommunikationsexpert*innen aus Theorie und Praxis der Frage nach, wie ¿psychopathisch¿ es in den heutigen Führungsebenen zugeht. Seit mehr als 20 Jahren ist der Begriff der ¿Dunklen Triade¿ aus psychologischer und medizinischer Forschung bekannt und begegnet uns seitdem regelmäßig in den Medien, die über die Verbreitung dieses Dreiklangs aus Narzissmus, Machiavellismus und Psychopathie in den Führungsetagen und Vorstandszimmern der Welt berichten. Dieses Fachbuch richtet sich an Menschen, die in Teams arbeiten, selbst als Führungskräfte im Einsatz sind oder sich mit der Optimierung von Teamwork beschäftigen. Es soll aufzeigen, wie Personen mit psychopathischen, machiavellistischen oder narzisstischen Tendenzen in Unternehmen agieren, welche Effekte sie auf das Team haben und wie verschiedene Situationen kommunikativ verbessert werden können..Es wird ein Forschungsüberblick zu narzisstischen, machiavellistischen und psychopathischen Führungskräften in der Arbeitswelt gegeben und vorgestellt, wie Corporate Psychopaths in den Medien dargestellt werden. Ein Beitrag geht der Frage nach, warum Führungskräfte manchmal vielleicht auch narzisstisch wirken müssen. In einem umfangreichen Beitrag werden die Unterschiede psychopathischer Persönlichkeitszüge zwischen Manager*innen und Menschen ohne Führungsverantwortung analysiert und dargelegt, was es bei der Besetzung von Managementpositionen zu berücksichtigen gilt. Mehrere Beiträge beschäftigten sich mit der besonderen Rolle der Internen Kommunikation: Wie kann die Interne Kommunikation schwierige Unternehmenspersönlichkeiten erkennen und welches Wissen braucht sie für einen erfolgreichen Umfang mit diesen? Es wird gezeigt, wie es gelingen kann, die negativen Effekte von Corporate Psychopathy einzudämmen und die Chancen der Personalauswahl bei der Identifikation von Corporate Psychopaths werden eingeordnet.

The impact of individual appearance on career success, either positive or negative, often remains unspoken or even unconscious within the world of work. Appearance has been shown to influence decisions regarding renumeration, recruitment and promotion through biases such as size and gender discrimination. For women especially, there appears to be a delicate balance between achieving the right look and being perceived as professional. Such issues require a critical examination of the relationship between appearance and careers.Through a sharp intersectional lens honed by experts from across the globe, The Emerald Handbook of Appearance in the Workplace focuses on both internal and external influences that may complicate issues of workplace appearance and further impact the development and progression of individuals' occupations. Thoughtfully structured to consider both theoretical and applied points of view, chapters examine topics such as body art, hair textures, lookism and ageism across a variety of industry sectors and levels of employment.The first of its kind in addressing appearance and careers with varying approaches and across a diverse range of concepts, this Handbook provides an essential overview of the unspoken impact that personal presentation and assumptions can have on how employees are perceived and ultimately progress in their careers.

Struggling with ineffective project meetings? You're not alone.67% of executives believe their virtual meetings are failures.Only 17% of senior managers find their meetings productive.A mere 30% of meetings are considered productive, with only 37% using an agenda.Want to create happier, more successful project teams?Better-run meetings are the key. As project leaders, we often dislike, avoid, and fail to properly plan meetings. This practical guide will help you facilitate project meetings and build cohesive teams, making your meetings more productive and yielding better project results.In this book, you'll discover: How improving traditional PM meetings and Agile events can enhance continuous team building, making you a better project leader.Strategies to overcome challenges in managing conflict, with real-world stories from fellow project leaders.Practical, time-tested techniques to handle disruptive participants (goblins e.g., "Billy the Bully") who derail your meetings.Aligned with PMI's PMBOK(R) Guide Seventh Edition, this book will help you achieve project success in today's environment - hybrid in several ways - in-person and virtual, predictive and Agile, AI and human.

Organisationen aller Art schaffen Zielorientierung und teils unvergleichbare Leistungen, die Einzelne alleine nicht erbringen können. Dieses Lehrbuch untersucht die Entwicklungen und Veränderungen, die Organisationen vornehmen sollten, um in der heutigen komplexen Organisationsumwelt erfolgreich zu sein.Die Autoren erläutern verschiedene Modelle und Konzepte der Organisationsgestaltung, beleuchten die wichtige Rolle, die agiles Management und Selbstorganisation spielen und reflektieren, welche Konsequenzen diese Konzepte für die praktische Organisationsarbeit haben. Die notwendige Organisationsentwicklung ist nur mit Rücksicht auf die bestehende Unternehmenskultur und in Kenntnis der Grundlagen des Wissensmanagements sinnvoll und erfolgreich umzusetzen, so dass auch diese im Lehrbuch vermittelt werden.Übergeordnetes Ziel des Organisationsdesigns ist die Förderung der Krisenrobustheit oder Resilienz der Organisation. Nachdem die Grundlagen dafür gelegt wurden, ist dem Aspekt der Resilienz das vorletzte Kapitel gewidmet, bevor sich ein Ausblick in die Zukunft anschließt.Die didaktische Struktur des Lehrbuchs enthält neben Lernzielen, Praxisbeispielen und Fallstudien sowie Lernverständnis-Fragen auch die Möglichkeit, das eigene Wissen mit den Springer Nature Flashcards zu testen.

The rise of China poses a significant challenge to the existing, Western-dominated world economic order. The effectiveness of the Regional Comprehensive Economic Partnership (RCEP) is contingent on a smooth transition of the world¿s economic center toward the Asia-Pacific Region. For Western investors, the vast market opportunities can be tempting. However, the lack of experience and knowledge of international management in China ¿ a country with radically different business rules and cultural background ¿ poses a substantial risk.This book provides comprehensive insights into the fast-changing business world in China. Based on the authors¿ theoretical knowledge and invaluable years of practical experience, it discusses the various options for doing business in China, with current examples that demonstrate how European SMEs can successfully position themselves between multinational companies and local competitors. It also highlights new opportunities arising from Chinäs international involvement (New Silk Road, RCEP) and addresses risk management for European SMEs operating in China. Moreover, it sheds light on how to form relationships of mutual trust between Chinese policymakers and their advisors/cooperation partners from abroad.Readers with an interest in doing business in China will find this book particularly valuable.

Empowerment programs swept through the corporate world in the last two decades. Unfortunately, bolting empowerment programs onto existing power structures often led to the appearance of empowerment--without the actual power. Going beyond empowerment means that people have all the power they need from the very moment they join a company--regardless of the level of responsibility or complexity. They are immune from threats or coercion. They are free to seek any needed resources and relationships on their own initiative. And they are held fully accountable for results by themselves, their colleagues and the organization's mission. Les programmes d'autonomisation ont envahi le monde de l'entreprise au cours des deux dernières décennies. Malheureusement, le fait de greffer ces programmes sur les structures de pouvoir existantes a souvent donné l'impression d'une autonomisation, mais sans pouvoir réel. Aller au-delà de l'autonomisation signifie que les gens ont tout le pouvoir dont ils ont besoin dès le moment où ils rejoignent une entreprise, quel que soit le niveau de responsabilité ou de complexité. Ils sont à l'abri des menaces ou de la coercition. Ils sont libres de rechercher les ressources et les relations nécessaires de leur propre initiative. Et ils sont tenus pleinement responsables des résultats par eux-mêmes, leurs collègues et la mission de l'organisation.

Turbulence in recent years has become unprecedentedly wicked. Uncertainty has become a dense fog becoming for business leader's public enemy number one. This book uses scenario and other methods like systems thinking to see over the horizon and to time travel to the future. Written by an extremely experienced consultant who has in parallel been a strategy academic at leading business schools for over thirty years, this is a practical toolkit grounded in theory.The author provides exercises to try out and includes fascinating case studies to take the reader beyond "what happened and why?" to "how the process was managed and tips for applying it for yourself."This is a must-read for business leaders finding uncertainties giving them sleepless nights. For MBA students it will give them a different dimension for their thinking course work and projects - and a real edge over those trapped within a single view of the future.This is not just a journey but a new way of thinking.

Our world is becoming ever more complex. Among the geopolitical and macroeconomic issues currently facing mankind, with serious ramifications for our future, are digitalization and technology, climate change, and globalization. Political upheaval, wars, natural disasters, economic recessions, and pandemics, have all had massive negative impacts on our society. In this new world, various governmental and organizational decisionmakers ¿ including managers, international agencies, NGOs, political leaders, economists, science & technology innovators, and medical professionals ¿ must all learn to anticipate and deal with these emergent risks, the integration of which, along with the management of ¿black swan¿ events, has assumed paramount importance. This is the huge challenge now facing us. This book, aimed at both academics and practitioners, shows how a framework for resilience can be created to help modern organizations to not only survive but to thrive. The author considers some of the organizations and bodies that can be said to be highly resilient and examines how ¿Resilience Thinking¿ affects different disciplines and environments. He addresses the question of how resilience works and how it is applied in practice. The relationship between resilience and other knowledge areas such as complexity theory, strategy, and risk management ¿ from both top-down and bottom-up perspectives ¿ is examined. Situations are identified where there is a particular need for resilience, and an overview of the best ways of implementing a resilience process is offered.

Featured Authors: Ericka Dunlap, Mindy Scarlett, Cornita A. Riley, and Dr. Donna Smith BellingerContributing Authors: Robin Tasco, Mickey Quinn, Kat Kennan, Felecia Ward, Barbara Alexander, and Melissa StiresThe authors in How to Break the Glass Ceiling and Still Keep it Nice believe that with determination, perseverance, and the support of allies, women can break through the glass ceiling and achieve success in their careers. Climbing the corporate ladder as a woman is not without its challenges, but it is a journey that is both rewarding and empowering. It requires embracing ambition, building a strong network, developing confidence, engaging in continuous learning, and navigating gender biases. We hope that by reading these stories, other women will find inspiration and the tools they need to succeed in their own professional journeys. Together, we can shatter the glass ceiling and create a more inclusive corporate world for generations to come. Wouldn't it be wonderful if the next generation didn't even know what a glass ceiling was?

There has been a surge of ANTi-History research over the last 15 years. ANTi-History brings together the most impactful efforts to develop, apply and critique ANTi-History in one comprehensive book.

This collection of field studies offers novel insights into the issues of migration and integration of immigrants. The focus of the chapters is on actions, processes, and complexity of organising practices, in contrast to more policy-oriented works. The contributors address vital questions: How is the labour market integration of refugees and other immigrants being organised in practice? What ideas of integration give rise to, and are promoted by contemporary integration initiatives? And what are the effects of these integration initiatives ¿ on immigrants¿ lives, and on their labour market integration in terms of diversity, gender, and power relations? With contributions highlighting the importance of coordination and collaboration for the successful organising of integration, this book should be of interest to researchers and advanced students from the fields of management and organisation studies, public administration and management, migration and integration studies, sociology, cultural studies and science and technology studies. It should also interest professionals and policymakers working with integration who face the challenges described here in their daily work.

Sports in the Pandemic Era chronicles the dramatic comeback of sports after the global pandemic forced lockdowns, border closures and quarantines.Following a near total shutdown in the spring of 2020, the sports industry rose to an exceptional challenge with discipline and innovation. This helped health experts understand how the rest of the world could adapt to the crisis.Sports in the Pandemic Era shares case studies of sports organizations that quickly implemented major changes to respond to pandemic challenges. The text also shows long-term changes that will impact the industry as the world recovers. It concludes with an inspiring look at the achievements of many athletes who overcame adversity and set impressive new records.

Friends. business partners. Lovers?Laura Willis is busy planning their wedding when Ryan is exposed as a cheater. Again. this time, she was with her close friend. She strikes him with her fist and her wedding band before starting work at Brenda's House of Hair. There is a lot of commotion at the salon as a result of Brenda's shortcuts and rampage, though. One of Laura's coworkers, the hairstylist Matt Stephenson, is looking for a new home and career. Taking a chance, he decides to start his own salon and asks Laura to work alongside him. Will their joint endeavor turn out to be more than either of them expected, or can their friendship endure the strain? Joint Venture, which occurs a few years before Wisdom to Know, tells readers about the relationship between recurring characters Matt and Laura. Get your copy today and experience their romance for yourself.

Organisation, innovation og supply chain management er en praksisorienteret lærebog, der giver læseren en forståelse for, hvordan værdiskabelsen i virksomheder kan optimeres ved at arbejde systematisk med organisationen og den samlede forsyningskæde. Læseren bliver i stand til at arbejde med virksomhedens forretningsmodel, organiseringen af virksomhedens ressourcer samt optimering af logistik, supply chain samarbejde og distributionskanaler.Teorier og modeller er gjort praktisk anvendelige, så læseren bliver i stand til at anvende indholdet i hverdagen efter endt studie, og dermed gøre en forskel for små og mellemstore virksomheder.Gennem bogens to første kapitler bliver læseren i stand til at arbejde innovativt med virksomhedens forretningsmodel. I kapitel 3 bliver læseren ført gennem disciplinen projektstyring, og i kapitel 4 arbejdes der med organisationens menneskelige ressourcer. Der er fokus på motivation, teamsamarbejde og ledelse. I kapitel 5 og 6 arbejdes der med værdiskabelsen gennem organisationens struktur og virksomhedskulturen. Kapitel 7 giver læseren et indblik i sig selv gennem arbejdet med det personlige lederskab. Målet er at gøre læseren i stand til at lede sig selv, før læseren skal lede andre.Kapitel 8 og 9 fokuserer på optimering af værdiskabelsen gennem effektivisering af logistik og supply chain samarbejdet mellem virksomheder. I kapitel 10 er der fokus på arbejdsdelingen og samarbejdet i forsyningskæden, og læseren introduceres til indkøbets centrale rolle i supply chain arbejdet. I bogens tre sidste kapitler arbejdes der med design af den effektive distributionskanal og optimering af fysiske og online butikker, samt samspillet mellem kanaler i form af omnichannel retail. Distributionskanalen behandles således i hele spændet fra det strategiske niveau, hvor kanalen designes med udgangspunkt i virksomhedens målgruppe, til det operationelle niveau, hvor der arbejdes med optimering i den enkelte salgskanal ud mod slutkunden.Valg og vægtning af emner i bogen afspejler læringsmålene i den nyeste studieordning (efterår 2019) på uddannelsen til Markedsføringsøkonom i faget Organisation og Supply Chain Management på 1. og 2. semester. Bogen kan ligeledes anvendes på andre erhvervsrettede uddannelser hvor fokus er på optimering af organisationen og forsyningskæden både up- og downstream.Supplerende materialePå bogens hjemmeside er der undervisningsmateriale til bogens kapitler. Til hvert kapitel er der udarbejdet vejledende svar på kapitlets diskussionsspørgsmål, øvelser der sigter mod at læseren forstår kapitlets centrale teorier og modeller samt en større case der bringer teorier og modeller i praktisk anvendelse. Til alle cases er der udarbejdet vejledende løsninger.

This book is the first of its kind to offer a new definition of contemporary management. It uses Michel Henry¿s philosophy and takes the real, sensitive and pathetic subjectivity of individuals as the starting point of the analysis as opposed to the usual large categories of representations; resources; images; and discourses. This book thus proposes to rethink management by insisting on the dialectic of strength and vulnerability; its power of constraint, imitation and imagination; and finally its framework of action situated in a fourfold concern for the self, for people, for institutions and for the environment. These different notions are useful in order to experience a deeper understanding of management that is free from the obsolescence of the distant recommendations of ancient protomanagement and the outdated and dubious prescriptions of the so-called ¿scientific management¿.

Bereits ein wenig Organisationserfahrung lehrt: Am Arbeitsplatz wird nicht nur gearbeitet. Angesichts der Allgegenwärtigkeit persönlicher Beziehungen fällt jedoch der Mangel an theoretisch trennscharfen und empirisch angemessenen Beschreibungen auf. Der Band schließt diese Lücke anhand eines differenzierungstheoretischen Vorgehens, wodurch Kollegialität und Freundschaft als distinkte soziale Ordnungen sichtbar werden: Kollegen erwarten wie Vorgesetzte lediglich konformes Handeln. Ob man die Anweisung tatsächlich gerne ausführt oder ob man dem Kollegen wirklich von Herzen zum Geburtstag gratuliert, kann hingegen nicht legitimerweise eingefordert werden. Im Unterschied dazu erwarten Freunde eine Kongruenz von Handeln und Erleben und dürfen daran auch im Enttäuschungsfall festhalten. Mit Hilfe der zugrundeliegenden Begriffsarbeit wird Freundschaft identifizierbar als (zu) anspruchsvolle Kommunikationsform, die vielfältig zum Problem werden kann ¿ nicht nur für die Organisation, sondernauch für die (vermeintlichen) Freunde. Die Studie fokussiert hierzu auf das Problem der Freundschaftsanbahnung aus der Sicht eines Mitglieds und beantwortet die Frage, welchen Unterschied es macht, wenn die Anbahnung in einem formalen Kontext statt findet. Anhand vielfältiger und detaillierter Sekundäranalysen wird herausgearbeitet, wie die formale Ordnung die Zurechnung auf Kollegialität strukturell nahelegt, ohne Freundschaft damit auszuschließen. Damit liefert die Studie einen spannenden Blick auf ein bisher vernachlässigtes Thema, das gerade auch für Praktiker relevant ist.

In this FUN and data rich book, you will discover how you can WIN BUSINESS through cultivating meaningful RELATIONSHIPS, nourished by listening, respect, trust, and cultural sensitivity.This business development "guidebook" illustrates relationship building and leadership strategies with quotations from entrepreneurs, communication theories, business case studies, Taoism metaphors, and real-life stories. Businesspeople and students can apply ideas from this book for career success and work-life harmony.

Customers love it when employees are ENGAGED to deliver an experience. However, it doesn't come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact every day on employees' happiness and productivity, the customer experience, and your company's profitability.Your company can be one that customers love to do business with ... one that turns customers into loyal followers who buy more and more often. The journey through ENGAGED!, will teach you what leading companies do to create "customer love."In this book, you'll discover the Eight Principles that every manager needs to create a workforce that "lives the company brand" in ways that leads to an experience that helps you create customers for life. With the tools and techniques outlined in this book, your company can: Get all employees "on stage" to deliver a more consistent customer experience.Increase employees' happiness so they make your customers happier.Go beyond announcing your culture to getting every employee consistently living it.Quantify your culture and customer experience to create unheard of visibility that gets everyone focused on results.Create an environment of appreciation that empowers employees and helps them to become more motivated and committed to your company's success.Fill every manager's toolbox with practical and proven techniques for making your company's values and desired customer experience a part of the conversation ... every day!Gregg Lederman taps into his vast experience of helping many "best companies to work for" to share his proven principles for defining the work culture and customer experience, reminding the workforce to live the brand daily, and-most importantly-quantifying the experience and holding the workforce accountable for financial results.This book dispels popular myths about employee rewards (they don't work the way you think they do) and employee and customer satisfaction efforts (which, for most companies, are more of a distraction than useful data linked to tangible results). The author introduces the ENGAGED Index (a tool you can use to find out how ENGAGED your company is). This book will help you put your plan together so that rather than imagining what could be, you'll actually design what should be.