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Customer Experience Management: Enhancing Experience and Value through Service Management - Jay Kandampully - Bog

Bag om Customer Experience Management: Enhancing Experience and Value through Service Management

Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781465241078
  • Indbinding:
  • Paperback
  • Sideantal:
  • 420
  • Udgivet:
  • 17. juli 2014
  • Udgave:
  • Størrelse:
  • 192x236x25 mm.
  • Vægt:
  • 762 g.
  • 8-11 hverdage.
  • 16. december 2024
Forlænget returret til d. 31. januar 2025

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Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af Customer Experience Management: Enhancing Experience and Value through Service Management

Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.

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