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For a government agency that provides a public service, striving for unreasonable benchmark targets for efficiency may lead to a deterioration of service quality, along with an increase in stress and job dissatisfaction for public sector employees.

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Sprog:
Engelsk

ISBN:
9781441949233

Forlag:
Springer-Verlag New York Inc.

Indbinding:
Paperback

Sideantal:
302

Udgivet:
3. december 2010

Udgave:
12002

Størrelse:
235x158x22 mm.

Vægt:
458 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 9. december 2024

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For a government agency that provides a public service, striving for unreasonable benchmark targets for efficiency may lead to a deterioration of service quality, along with an increase in stress and job dissatisfaction for public sector employees.

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