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We live in an increasingly hectic and demanding world. The demands of running a business or having a career, overlap and conflict with the demands of having a life, being a spouse or parent, and enjoying the fruits of our labor. Many of us are already running as fast as we can - and we're not keeping up.I hear leaders and their teams telling me, "...life is good; but, out of control, over-committed and with a blurring lack of focus on the important things and people in their lives." We can help you regain focus and free up productive time to live! Canada's Ideaman, Bob Hooey partners with committed leaders and organizations to equip and motivate for profitable grown and enhanced success. He teaches secrets of idea-rich business and leadership development built on solid foundations and taking strategic action.He is the prolific author of 15 business and leadership success books and travels the world sharing his innovative Ideas At Work!TIME! (3rd edition) Idea-rich tips for enhanced performance and productivitySuccessPublications.caLeaders edge series
Legacy of Leadership - Idea-rich strategies for 'serious' leaders Strive for significance - lead on purpose!Whether your field is industry, hospitality, sales or marketing, association management or agriculture, we all need to deal with the changes and challenges that rise up, such a business reversal, a drought, unexpected storm or the after-effects of 9-11. The 'Legacy we Lead' is built on our effective engagement and strategic interaction with our teams. Being on the leading edge in any field or endeavor requires continuous and directed growth. This idea-rich book written by a respected and proven leader, will rekindle your fires of ambition and achievement and provide the ideas and fuel needed to achieve them. Outline specific techniques, ideas, and innovative tools to equip and prepare yourself to inspire and to lead your organization to thrive and change to successfully meet the unique challenges of the 21st century. Enhanced performance is built on a commitment to personal leadership. You can successfully lead your teams to more productive growth and profitability. Legacy of Leadership provides proven guidance for your leadership journey. Updated for 2022.
To succeed in 'any' business is an elusive quest, but it is an attainable one. You can do it! More than ever, amidst this global disruption, we need to reassess what business we are in, who are our potential clients, and how can we best reach and serve them despite these challenging times. Listening skills are a critical part of your leadership, business, and career success journey. They are critical to your survival in this time of challenge.Those who take this seriously and adapt will emerge stronger, perhaps, totally redesigned and restructured. Also, more relevant and profitable as well. This is our opportunity, our challenge, as business leaders, to demonstrate our commitment to our clients, teams, suppliers and our communities. We can do it by working together!Canada's IdeaMan, Bob Hooey partners with committed leaders and organizations to equip and motivate for profitable growth and success. He teaches secrets of idea-rich business and leadership development built on solid foundations and taking strategic action. Bob is the prolific author of 33 business and leadership success books and travels the world sharing innovative Ideas at Work!
Business success, whether retail, service-based, or even direct buyer connection, is built by establishing mutually profitable relationships: relationships where you make the customer (client) feel special. When you 'Make ME Feel Special!' you enhance your chances to convert me from a one-time customer to a raving fan and long-term profitable client and avid champion. You 'make money' in business when you are in face-to-face or phone-to-phone sales, service, or follow up contact with your clients. You 'earn that money' by delivering on what you contract and you 'leverage that money' by maintaining good client contact and ongoing superior service. But first, you need to be and/or keep in contact with them. Keep in touch, treat them special, and they will come back; and bring their friends and colleagues too. Idea-rich customer service is a skillful blend of all three with a focus on making your clients feel special. Working to create an idea-rich customer service based, client centered culture will pay top dividends for years to come. Ever wondered why the top performing business owners and sales superstars sell so much better and make so much more money than their counterparts? Plus, they seem to it so much easier too. Their secret is in how they 'visualize' and more effectively approach everyone, which results in such higher levels of success with their prospective clients. -They see clients vs. customers walk into their locations and act accordingly. -They see clients when they pick up the phone or walk into an office or boardroom.-They see clients when there is a concern or something that needs to be fixed or replaced and they act with a long-term view.-They see clients who become raving fans and champions for them.One of the secrets to business or selling success is to 'maximize' each client relationship by ensuring you demonstrate your 'genuine' commitment to helping them, not just selling them. That mental shift is reinforced when you think of them as 'valued' clients not 'just' customers. The end result is they will buy from you again and encourage their friends and contacts to follow their lead in selecting you to serve them. People love to 'buy' but hate being 'sold'. Customer service is a 'proven' success tool for top performing professionals, business owners, and champion sales people. Canada's Ideaman, Bob Hooey partners with committed leaders and organizations to equip and motivate profitable growth and enhanced success. He teaches the secrets of idea-rich business development built on solid customer service foundations. Invest in your future success by investing in your team today! Updated for 2022.
Business success (retail, service-based, or even direct buyer connections) is built on establishing mutually profitable relationships; relationships where you make the customer (client) feel special. How much is your business worth? Perhaps you see the reason why so many successful stores have liberal return or service satisfaction policies. What changes are needed to make your policies more client friendly?Canada's Ideaman, Bob Hooey partners with committed leaders and organizations to equip and motivate for profitable growth and success. He teaches secrets of Idea-rich business and leadership development built on solid foundations and taking strategic action.Bob is the prolific author of 16 business and leadership success books and travels the world sharing his innovative Ideas at Work!SERVE! Idea-rich strategies for enhanced customer service
How to gain the winning edge on your competition, 'even' in tough timesWe have encountered 'tough times' in the past and are currently working through another series of challenges on a global level. These are the times when our creativity and persistence are stretched. These are the times when our commitment to growth and profitability are challenged. These are the times when we prove to ourselves and our prospective clients just how good we are.There are many ideas which, when acted upon, give you a competitive edge. They will enable you to out-market, out-think, and out-perform your competition, even in tough times.
If you want to be consistently successful and persuasive in the sales or negotiation process you need only understand and apply some simple ideas. Make it simple, keep your focus, and work through to a positive result that works for all parties. As a sales professional and/or negotiator: -You will be more effective when you are sensitive and aware of the real needs, motivation, and position of your client.-You will be more powerful, when you are clear about your own needs, motivation, position, and what you bring to the table. -You will be more persuasive when you learn to actively listen and state your case with clarity and confidence.We need to explore ways of being more effective with our time which will free up our energy and resources for our most important goal - finding, negotiating with, selling, and retaining our clients. Perhaps these ideas will help you in that regard.
Creative Lead, Bob 'Idea Man' Hooey brings together 40 Top leadership experts provide proven guidance for your own leadership adventure in celebration of Toastmasters International's 95th anniversary. The world needs more leaders! Communities, corporations, as well as volunteer organizations, like Toastmasters International, cry out for courageous leaders. People who are willing to take greater personal leadership. Leaders who are committed to equipping and motivating those who follow them to grow, become more productive, and succeed. We need you!It is our quest to provide tools, tips, and techniques garnered from these top leaders and generous experts which will assist you in your own leadership journey. We trust you will apply what is shared in your own quest to better serve, equip and lead your teams. Dillip Abayasekara, Michael A. Aun, Anne Barab, John Blumberg, Paul Bridle, Marjorie Brody, Jim Cathcart, Steve Chandler, Paul Cherry, Jim Clemmer, Pastor Wayne Cordeiro, Chris Ford, Joyce L. Gioia, Marshall Goldsmith, Stacey Hanke, Tom Hollinger, Bob 'Idea Man' Hooey, Patricia Katz, Janet Lapp, David A Larson, Sr, Mark LeBlanc, Jim Manton, Linda Maul, Eileen McDargh, Stephen McGhee, Patrick J. McKenna, Nancy Michaels, Michel Neray, Dr. Larry Ohlhauser, Vilis Ozols, Terry Paulson, Randy G. Pennington, John Reinhart, Sid Ridgley, Sheryl Roush, Mark Sanborn, Joe Sherren, Brian Tracy, Jack Trout, Phillip Van Hooser, Cy Wakeman share their wisdom on leadership. Learn from some of the best speakers, authors and colleagues a man could ask for! Enjoy their tips and wisdom.
How to gain the winning edge on your competition, 'even' in tough timesWe have encountered 'tough times' in the past and are currently working through another series of challenges on a global level. "Many sales people are 'ASK' resistant - they are afraid to ask for the sale. As a result, they fail to meet or exceed their full potential in the sales arena." Sales can be a challenging arena, 'even' more so in tough times. I believe these little tips as laid out in this book can help you generate more sales, and repeat business, in spite of your circumstances. They work, if you do!
The foundations of successful, effective leadership start with each person taking personal responsibility for their own actions as part of a group, while feeling confident enough to suggest and accept revisions in team goals and performance. The foundations of long-term, profitable growth and success are built on CREATIVE personal and corporate leadership. Some once said, "The best way to predict YOUR future is to create it!" Why not lead it!Our goal, as leading edge creative leaders, is effectively handling opportunities for growth, as well as problems, challenges, and mistakes. It is being able to cut through to the root causes, mining deep, and developing real solutions to put into action in conjunction with our various teams. It is also providing solid, visionary leadership at the senior level, which inspires those who follow you.My objective in this book (as in all my leadership, business and career development publications) is to assist you in acquiring some new creative leadership skills, problem solving models, and to introduce creativity tools that will help you in your personal life, career, and interaction with your clients, staff, and co-workers. To help you creatively grow your skills and to succeed!I challenge you to see them as opportunities to grow and change the way you live, lead, or do business. A wise man told me that; "My ability to earn would be directly dependent on my ability to solve problems, to help people make decisions." In business, particularly, we are paid for our ability to creatively solve our client's problems; by the provision of services or products. As an executive, leader, or new entrepreneur, creativity is our stock in trade. We will succeed as we creatively serve and solve our client and staff needs.In business, particularly, we are paid for our ability to creatively solve our client's problems; by the provision of services or products. As an executive, leader, or new entrepreneur, creativity is our stock in trade. We will succeed as we creatively serve and solve our client and staff needs.Each of these tools and tips can be applied in at least three directions: -Problem-solving and decision making-Strategic planning-Tapping our inner genius or Creative S.O.U.L.The tools we touch on will help you define the direction and outline the process you need to successfully reach the goals you set. To hone your leadership edge, you will need to dig in deeper in their application. They can be used in birthing your dreams for new products and services; or in solving perplexing problems for your team members you encounter enroute.I've written this guide specifically to provide you with tips, techniques, and creative problem-solving models that work in the real world. I believe passionately in the information presented, and enjoy the opportunity to pass it on. I'd love to share my Ideas At Work! with you, and indirectly with your team members. I trust you find it valuable.Bob 'Idea Man' Hooey
My purpose in creating this mini-motivational book is to provide you with a positive daily dose of motivation or food for thought. A thought which will help you focus your mind on the positive as well as on looking for new opportunities to grow, to hone your skills, gain expertise and be better equipped to serve and sell prospective customers. A thought which will remind you to leverage your efforts in building long-term mutually beneficial relationships which generate both profitable repeat business and qualified referrals. "At its essence, success in any selling field is a 'mental' game."Bob 'Idea Man' HooeyStudy the top selling professionals who consistently make the most money; build the largest referral network; and generate the most repeat business; and you'll find they have conditioned their minds for success.Selling is a series of conversations working towards gaining acceptance or generating a 'YES!" from your prospective customer. Along the way you'll encounter a lot of 'NO's' and a bit of negativity as well.If you are committed to growing and succeeding in this highly competitive and changing arena, it is critical to condition yourself to remain positive and push through to win your customers commitment. You need to re-condition your mind for success.My commitment in creating 'Secret Selling Tips - Pocket Wisdom for Sales Professionals' is to help equip and motivate you to grow, make more money and succeed in the selling game.
"Sales can be a tough and sometimes complex, challenging, and confusing profession. It can also be fun!"As a top performing professional salesperson, you need to identify individuals and organizations which you think may be interested in your product or service. You approach people who may or may not want to talk to you. When the opportunity to meet with a prospective client arises, you need to convince them that your product or service is better and/or more cost effective than your competitors! You work diligently to build relationships. You may even close the sale! That is just the beginning of the sales journey!Canada's Ideaman, Bob Hooey partners with committed leaders and organizations to equip and motivate for profitable growth and success. He teaches secrets of Idea-rich business, sales, customer service, and leadership development built on solid foundations and taking strategic action.Bob is the prolific author of 16 business and leadership success books and travels the world sharing his innovative Ideas at Work!
There are many factors that influence and impact the success of any venture. Hosting a successful meeting, training session, or conference talkes planning, people, and performance. If you invest the time in reading and applying what I have shared here, your event will be more successful. You may not meet 100% Satisfaction (few meetings actually do so), but you will go a long way in creating and delivering an event that actually meets or exceeds the needs of those who attend.I've drawn on nearly 30 years in the meetings industry as a speaker, presenter, board member, conference chair or committe chair roles. I've kept it simple so it is relatively easy to understand and apply.
Over the years I have had the privilege of investing my time and sharing my 'Ideas At Work!' with a wide range of people. I've worked with front line staff, service people, service providers, top level sales people, professional association members, successful business owners, and managers. I've spoken and conducted training sessions, including one based on what I share in 'Running TOO Fast' across the globe.I've found myself working more with leaders at various levels within associations and organizations as well as corporations. What I've found is many of them share the same challenge. They are TOO busy! They are tired!I hear leaders telling me, "...life is good; but, out of control, over-committed and with a blurring lack of focus on the important things and people in their lives." I've been there! I've been a freedom fighter for years, working to recapture my time and take personal leadership over my life, goals, and actions. Over the years I have been able to help leaders and business owners become more productive.If you, as a leader, are TOO busy to invest time 'critical' to helping your team deal with their challenges, then everyone loses. We want to guide and assist you and your teams retake control of your lives by recapturing or repurposing your time. We want to help you become more productive, successfully grow, and to profitably win! Running TOO Fast Idea-rich strategies to lead and still have a life! is written 'just' for you.Rewritten 2016 - Updated 2022
"This fast-moving, practical book, loaded with proven techniques and strategies, shows you how to make more sales, faster and easier, and how to keep those customers for life."Brian Tracy, Speaker/Author - The Psychology of Selling. Explore proven ways to enhance your business, increase your sales, and build long-term client relationships. Learn how to: -Increase the number of clients; -Increase the average size of the sale per client;-Increase the frequency at which a client returns to buy again. Successful, top level sales professionals know this and 'deliberately' focus their energies on the most important aspects of the selling process - acquiring, serving, and keeping their clients. Updated for 2022.
Are you 'Running to Win!' or just running? We can choose to control how and where we spend or invest our time. The management techniques briefly shared here can easily save you an hour or more each day. The real question is... 'What will you do with those extra hours?' Where will you invest them? How will you leverage them for more flexibility and success?We live in an increasingly hectic and demanding world. The demands of running a business or having a successful career overlap and conflict with the demands of having a life, being a spouse or parent, and enjoying the fruits of our labor. Many of us are already running as fast as we can - perhaps Running TOO Fast, and we're not keeping up. -Many of us are running without knowing where the finish line is located. -We are running without a real sense of purpose and we are running alone. -This is a recipe for failure and frustration. 'Running to WIN!' is written by someone who has learned the value of leveraging his time investment for greater success and productivity, the hard way.
Ultimately, the measurement and review of your value to your firm, as a sales person, is directly tied to your creative ability to sell. Your leadership team will look at your sales volume at any particular time during your firm's term of measurement. That look might be monthly, quarterly, a twice yearly performance appraisal, or year end. But it will happen and it makes good sense to be both aware of it and prepare to ensure your sales results stand up under this scrutiny.Sales master W. Clement Stone challenged his sales team to "Set a goal so Big, that if you achieved it, it would blow your mind." This is not a time to play it safe, nor is it time to listen to those (even those who may be relatively successful in selling) who would tell you setting goals is a waste of time. It isn't and your success and growth in the sales field will be directly tied to your ability to formally set and achieve your goals. You can reach sales success even in tough times and we want to help you in that worthy quest.
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