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Handling Customer Disconfirmations - Bog

- A Model of the Service Provider's Response Process

Bag om Handling Customer Disconfirmations

The service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.

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  • Sprog:
  • Tysk
  • ISBN:
  • 9783824463336
  • Indbinding:
  • Paperback
  • Sideantal:
  • 211
  • Udgivet:
  • 15. Juli 1996
  • Udgave:
  • 1996
  • Størrelse:
  • 210x148x13 mm.
  • Vægt:
  • 286 g.
  • 2-3 uger.
  • 17. Juli 2024

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Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af Handling Customer Disconfirmations

The service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.

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