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Managing Service Productivity - Bog

- Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

indgår i International Series in Operations Research & Management Science serien

Managing Service Productivity
Bag om Managing Service Productivity

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9783662512012
  • Indbinding:
  • Paperback
  • Sideantal:
  • 394
  • Udgivet:
  • 10. september 2016
  • Udgave:
  • 12014
  • Størrelse:
  • 235x155x22 mm.
  • Vægt:
  • 6204 g.
  • 8-11 hverdage.
  • 29. november 2024
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Beskrivelse af Managing Service Productivity

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.

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