Quality Assurance in the Hospitality Industry in Africa - Jude-Emezuom Ogechi Adaobi - Bog

"Quality Assurance in the Hospitality Industry in Africa" by Ogechi Adaobi Jude-Emezuom is a comprehensive examination of the vital role of quality assurance within the context of the hospitality sector in Africa. The book delves into the challenges and opportunities faced by the African hospitality industry, exploring the ways in which quality assurance practices can contribute to its growth and success.Through a blend of research, case studies, and practical insights, the book highlights the significance of maintaining consistent quality standards in various aspects of the hospitality industry, including accommodations, dining, service, and overall guest experiences. Ogechi Adaobi Jude-Emezuom emphasizes the unique cultural and economic factors that impact the hospitality landscape in Africa and presents strategies for implementing effective quality control measures tailored to the region.The author's exploration of quality assurance encompasses not only the tangible aspects of hospitality, such as facilities and amenities, but also the intangible elements like customer service and staff training.