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Service Productivity Management - Joe Zhu - Bog

- Improving Service Performance using Data Envelopment Analysis (DEA)

Bag om Service Productivity Management

The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781461498056
  • Indbinding:
  • Paperback
  • Sideantal:
  • 328
  • Udgivet:
  • 20. november 2014
  • Udgave:
  • 2006
  • Størrelse:
  • 235x155x19 mm.
  • Vægt:
  • 539 g.
  • 8-11 hverdage.
  • 29. november 2024

Normalpris

  • BLACK NOVEMBER

Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af Service Productivity Management

The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

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