The Leader's Guide to Quality in America - John McMillian - Bog

The Leader's Guide to Quality in America provides information on the basics of the total quality approach, Statistical Process Control, and Lean Manufacturing concepts; and perhaps serves to dispel some misconceptions as well. This is a straight forward, no nonsense approach to what it takes to internalize and adopt the quality philosophy necessary to thrive in worldwide competition or to gain a competitive edge over the service business down the street from you!