Marketing

The long-awaited sequel to the bestselling sales classic The Challenger Sale'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and DriveFour years ago, the authors behind The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don't focus on friendly, attentive customers. Instead, they target challenger customers. Challenger customers are sceptical, less interested in meeting, and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with. Based on new CEB research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these 'mobilizers' and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again. thechallengercustomer.co.uk

What do the world''s most successful enterprise sales teams have in common? They rely on MEDDICC to make their sales process predictable and efficient.MEDDIC with one C was initially created by Dick Dunkel in 1996 when he was at PTC. Since then MEDDIC has evolved to be better known as MEDDICC or MEDDPICC and has proliferated across the world being the go-to choice for elite enterprise sales organizations. If you ever find yourself feeling any of the following symptoms with your deal, you could benefit from MEDDICC:Your buyer doesn''t see the value of your solution? (aka they think you are expensive)You are unable to find, articulate and quantify PainYou don''t have a Champion or at the very least a Coach helping you navigate and sellYou find yourself unable to gain access to people with power and influenceYou don''t know how the customer makes decisionsYou don''t know who is involved in the decision-making processYou find yourself surprised by things that come up in the sales processThe decision criteria seem to move throughout the process, and you''re constantly playing catch upYour Competition is landing strikes against you that you neither see coming nor are able to defendYou lose track of where you stand in your dealsWhether you are an individual contributor or a sales leader embracing MEDDICC will help you to beat those symptoms and take back control of your deal.Historically, learning MEDDICC has relied upon hands-on training, but now you can learn MEDDICC from an expert who uses it every day.The Book deconstructs MEDDICC into easy to understand and implement steps. Breaking down every letter of the acronym into actionable insights complemented by commentary on how MEDDICC can help sales organizations to revolutionize their sales execution and efficiency.In the words of the original creator of MEDDIC, Dick Dunkel:Whether you are an individual contributor or sales leader, my advice is that you should start to implement MEDDICCinto what you do straight away. Embrace MEDDICC, and you and your team will more clearly understand the WHY to yourprocess, and you''ll begin to execute your customer interactions with more purpose and achieve better results.And like so many others before, you will begin to reap the rewards of having a well-qualified pipeline of opportunitieswith clearer paths to success. - Dick Dunkel, MEDDIC Creator.

THE SIMPLE MARKETING STRATEGY TO ATTRACT BUYERS IN THE DIGITAL ERA Today's consumers live in a digital world, with access to all the information they need to make a purchasing decision at their fingertips. To influence the behavior of your buyers, you need to be an authority who can address every question, concern, or fear they may have. You do this by setting aside the "old school" marketing and sales playbooks of yesteryear and embracing the role of a teacher, creating content that provides your buyers with the answers they seek. This is how you grow your business in the digital age. And They Ask, You Answer is your guide to accomplishing that goal. The first edition of They Ask, You Answer was a massive success, empowering marketing and sales teams across all industries (B2B and B2C), to connect with their buyers online and achieve astounding revenue growth. This revised edition goes even deeper, introducing you to the latest must-have content marketing tools, like real-time conversation technology and video. Inside, you'll also find new case studies and interviews with industry thought leaders. Finally, this book will give you insider insight into the future of digital marketing. With They Ask, You Answer in your pocket, you'll not only be positioned for success today, you'll also be ready for what's on the horizon with buyer behavior and technology.

Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, this title argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions.

FORSTÅ SALG er den første lærebog på dansk, der giver læseren et overblik over de mest anvendelige metoder til at opnå et salg. Bogens udgangspunkt er, at der ikke er én rigtig måde at sælge på. Det afgørende er derimod at finde den metode, der i situationen er rigtig for sælgeren, for virksomheden og for den konkrete kunde.Bogen introducerer til en række salgsmetoder og tilgange:• Klassiske salgsmetoder• Løsningssalg• Udfordrende salg (Challenger-salg)• Pitching-tilgangen• Pipeline-tilgangen• PorteføljeperspektivetDe har hver deres egenskaber, der kan bruges alene eller i kombination med andre metoder.Beslægtede discipliner skaber værdi inden for salg, og bogen indeholder derfor også en gennemgang af de væsentligste discipliner, der har indflydelse på salget: forretningsforståelse, psykologi, kulturforståelse og kommunikation. Alt sammen redskaber, der kan hjælpe sælgeren til at nuancere sin forståelse af kunden, opgaven og ikke mindst de metoder, der knytter sig til hver af ovenstående salgstilgange. Formålet er at skabe forståelse, ikke alene for de enkelte metoder, men også for sammenhængen, hvori de indgår.FORSTÅ SALG giver den kommende sælger kendskab til de mange forskellige tilgange til salg og giver den erfarne sælger ideer til, hvordan de forskellige tilgange kan udnyttes sammen. Samtidig præsenteres viden om salg med udgangspunkt i de oftest skjulte underliggende præmisser og logikker, der uvægerligt har betydning for sælgeren og udfaldet af salget – ofte uden sælgerens kendskab, endsige opmærksomhed på det.Lærebogen kan bruges på alle videregående merkantile uddannelser, hvor salg indgår som en selvstændig disciplin.

Markedskommunikation handler om al kommunikation mellem aktørerne på et marked. Derfor er der ofte tale om vidtforgrenede processer, hvor budskaber bliver skabt i samarbejdet mellem aktører og sjældent kan styres af én afsender alene. Markedskommunikation i praksis tager udgangspunkt i denne dynamiske kompleksitet og bidrager til en bedre forståelse og håndtering af den – fra det overordnede strategiske niveau til det konkrete operative niveau, fra den spæde idé til det færdige produkt, på tværs af målgrupper, metoder og medier.

Jordan Belfort - immortalized by Leonardo DiCaprio in the hit movie The Wolf of Wall Street - reveals the step-by-step sales and persuasion system proven to turn anyone into a sales-closing, money-earning rock star.

Restructure your approach to money and reap the rewards in business and life with this inspiring, life-changing guide from the international bestselling author and star of Bravo's Million Dollar Listing and Sell It Like Serhant.

You know your product is awesome-but does anybody else? Forget everything you thought you knew about positioning. Successfully connecting your product with consumers isn't a matter of following trends, comparing yourself to the competition or trying to attract the widest customer base.So what is it? April Dunford, positioning guru and tech exec, will enlighten you.Her new book, Obviously Awesome, shows you how to find your product's "secret sauce"-and then sell that sauce to those who crave it. Having spent years as a startup executive (with 16 product launches under her belt) and a consultant (who's worked on dozens more), Dunford speaks with authority about breaking through the noise of a crowded market.Punctuated with witty anecdotes and compelling case studies, Dunford's book is at once entertaining and illuminating. Among the invaluable lessons you'll learn are:- The Five Components of Effective Positioning- How to instantly connect an audience to your offering's value- How to choose the best market for your products- How to use three distinct styles of positioning to your advantage- How to leverage market trends to help buyers understand why making a purchase is important right nowWhether you're an entrepreneur, marketer or salesperson struggling to bring inventive products to market, Dunford's insights will help you find your awesome, so that your customers can too.

The New York Times Bestseller named one of the "e;Most Important Books of 2016"e; by Inc, and a Forbes 2016 "e;Must Read Business Book"e;'If you love 'Bones' and 'CSI', this book is your kind of candy' Paco Underhill, author of Why We Buy'Martin's best book to date. A personal, intuitive, powerful way to look at making an impact with your work' Seth Godin, author of Purple CowMartin Lindstrom, one of Time Magazine's 100 Most Influential People in The World and a modern-day Sherlock Holmes, harnesses the power of "e;small data"e; in his quest to discover the next big thing.In an era where many believe Big Data has rendered human perception and observation 'old-school' or pass , Martin Lindstrom shows that mining and matching technological data with up-close psychological insight creates the ultimate snapshot of who we really are and what we really want. He works like a modern-day Sherlock Holmes, accumulating small clues - the progressively weaker handshakes of Millenials, a notable global decrease in the use of facial powder, a change in how younger consumers approach eating ice cream cones - to help solve a stunningly diverse array of challenges. In Switzerland, a stuffed teddy bear in a teenage girl's bedroom helped revolutionise 1,000 stores - spread across twenty countries - for one of Europe's largest fashion retailers. In Dubai, a distinctive bracelet strung with pearls helped Jenny Craig offset its declining membership in the United States and increase loyalty by 159% in only one year. In China, the look of a car dashboard led to the design of the iRobot, or Roomba, floor cleaner - a great success story.SMALL DATA combines armchair travel with forensic psychology in an interlocking series of international clue-gathering detective stories. It shows Lindstrom using his proprietary CLUES Framework - where big data is merely one part of the overall puzzle - to get radically close to consumers and come up with the counter-intuitive insights that have in some cases helped transform entire industries. SMALL DATA presents a rare behind-the-scenes look at what it takes to create global brands, and reveals surprising and counter-intuitive truths about what connects us all as humans.

Presents a unified theory of brand. This work shows how strategic or creative approach of thinking can unite to produce a "charismatic brand". It also helps you learn: the five essential disciplines of brand-building; how branding is changing the dynamics of competition; the three most powerful questions to ask about any brand; and more.

Ditch the failed sales tactics, fill your pipeline, and crush your number Fanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development prospecting.

Denne bog viser, hvordan forretningskoncepter kan tilrettelægges, så de tilbyder kunderne mulighed for udviklende oplevelser. Dette sker ved hjælp af en række eksemplariske cases: fra Heineken Experience til indkøbscentre i New York og Wien, fra McDonald’s til Madeleines Madteater, fra Prada og Apple Store til Mercedes og Autostadt. Bogen tilbyder således begreber, teorier og analytiske værktøjer både til de læsere, der vil blive bedre til at forstå, hvad gode oplevelser er, og til de praktikere, som vil arbejde mere systematisk med tilvejebringelsen af udviklende oplevelser.

Mød din kunde handler om at sætte kunden i centrum i sin kommunikation. Vi ved jo godt, at det er kunderne, det hele handler om, men glemmer bare at kommunikere det til dem.Alt for tit er virksomhederne mest optaget af sig selv: Det nye, spændende tiltag, der lige er gennemført eller den lange, indviklede proces, det har været at nå til et bestemt punkt.Med et hav af eksempler viser Mød din kunde, hvordan kommunikationen bliver meget mere effektiv, hvis kunden tænkes med hele vejen: i budskabet, indholdet, opbygningen og sproget.Og den demonstrerer, hvordan man skaber et mere reelt og nærværende møde mellem afsender og modtager.Det er den tredje bog i serien af små, anvendelsesorienterede bøger om kommunikation.Læs mere om forfatteren, Malene Bjerre: http://gyldendal.dk/malene-bjerre

"Kim and Mauborgne reveal the distinct advantages of nondisruptive creation to business and society, showing how this bold new approach to innovation allows companies to grow while also being a force for good. With examples that cut across all sectors of the economy and a practical framework for guiding innovation efforts, this book shows why nondisruptive creation matters to all of us and why it's about to become a lot more important in the future; how to create innovation strategies that trigger nondisruptive creation instead of disruption; how to identify and execute on nondisruptive opportunities; and how companies can more thoughtfully pursue their growth and innovation strategies in a way that better balances business and society"--

Exposing the truth behind fake news - and how to spot the real from the fake.

When managers and marketers outline their social media strategies, they often plan for the right hook - their next highly anticipated sale or campaign that's going to put the competition out for the count. Right hooks, after all, convert traffic to sales. This book offers a blueprint to social media marketing strategies that really works.

Use data, technology, and inbound selling to build a remarkable team and accelerate sales The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team.

Identifies the definitive rules that govern the world of marketing. This book examines marketing campaigns that have succeeded and others that have failed, and why good ideas didn't live up to expectations. It contains real-life examples and commonsense suggestions.

Hvis du har savnet en kort og overskuelig håndbog, værktøjskasse og brugervejledning med de bedste marketingmodeller, så har du den her. I denne bog får du en samlet, kort og præcis beskrivelse af de 45 vigtigste marketingmodeller, hvad de kan bruges til og hvor de har deres svagheder. Bogen er skrevet til den brugssituation, du står i, når du overvejer en model i en studieopgave eller en praktisk arbejdsopgave. Derfor er alle modeller beskrevet efter samme skabelon, nemlig hvad handler modellen om? Hvad kan du bruge modellen til? Og hvilke mangler og svagheder har modellen?Marketingmodeller er skrevet af et team af eksperter med mange års erfaring i marketingprofessionen og særlig erfaring med de modeller, de har skrevet om.Modeller er forenklinger af den virkelige verden, de indgår i en teoretisk sammenhæng, har et forskningsmæssigt grundlag og spiller naturligt sammen med andre modeller og teorier. Derfor fungerer Marketingmodeller bedst sammen med en god marketinggrundbog eller som håndbog til dig med en vis praksiserfaring.Bag bogen står et stærkt forfatterteam med nogle af landets dygtigste forskere og formidlere på feltet. De tæller Ole E. Andersen, Birgitte Grandjean, Christian Grandjean, Heidi Hansen, Niels Kühl Hasager, Svend Hollensen, Sine Nørholm Just, Jan Kyhnau, David Juul Ledstrup, Michael Sjørvad, Kim Skjoldborg og Kim Buch-Madsen.

Going Global on a Shoestring behandler udfordringerne for den lille og mellemstore virksomhed i forbindelse med global ekspansion i softwareindustrien. Den giver tips og tricks til, hvordan det gode produkt kan finde internationale kunder, når man kun råder over et lille budget. Bogen er på Engelsk.

Alt for længe har alt for mange organisationer været fokuseret på interne processer, strømlinede og optimerede værdikæder. Mange har stået med hovedet langt inde i maskinrummet og har fuldstændig overset, hvilken del af kroppen der er vendt ud mod resten af verden – mod blandt andet brugere, kunder, patienter og borgere.Der er behov for at løfte blikket og for en ny tilgang til service, hvor beslutninger træffes med afsæt i værdiskabende brugerrejser, og ikke mindst for en tilgang, hvor værdi skabes med afsæt i en betragtning af problemer, udfordringer, muligheder, ydelser og oplevelser fra brugernes perspektiv. Der er brug for at se på verden med andre øjne, så brugernes reelle problemer, behov og ønsker afdækkes, og løsninger designes med afsæt i en forståelse for, hvorfor brugerne gør det, de gør, siger det, de siger og føler det de føler. Og hvor man samtidig minimerer det spild, der repræsenteres i flertallet af de dårlige løsninger, som oversvømmer markedet i dag.Søren Bechmann og Mette Mikkelsen har skrevet en bog om service, design og servicedesign, som introducerer en ny logik og et andet blik på serviceydelsen. Der lægges vægt på definitionen af serviceydelsens natur samt en grundig beskrivelse af designprocessen og de faktorer, der spiller ind, når man designer serviceydelser.  Derudover gennemgås blandt andet forretningsmodeller, service blue print, designdefinitioner, servicedesignprincipper samt perspektiver på udviklingsopgaven.

Break your revenue records with Silicon Valley's "growth bible""This book makes very clear how to get to hyper-growth and the work needed to actually get there"Why are you struggling to grow your business when everyone else seems to be crushing their goals? If you needed to triple revenue within the next three years, would you know exactly how to do it? Doubling the size of your business, tripling it, even growing ten times larger isn't about magic. It's not about privileges, luck, or working harder. There's a template that the world's fastest growing companies follow to achieve and sustain much, much faster growth.From Impossible to Inevitable details the hypergrowth playbook of companies like Hubspot, Salesforce.com (the fastest growing multibillion dollar software company), and EchoSign--aka Adobe Document Services (which catapulted from $0 to $144 million in seven years). Whether you have a $1 billion or a $100,000 business, you can use the same insights as these notable companies to learn what it really takes to break your own revenue records.* Pinpoint why you aren't growing faster* Understand what it takes to get to hypergrowth* Nail a niche (the #1 missing growth ingredient)* What every revenue leader needs to know about building a scalable sales teamThere's no time like the present to surpass plateaus and get off of the up-and-down revenue rollercoaster. Find out how now!

An inside look at the revolutionary business power of the platform-from the experts who helped discover how it works.

I denne bog indvier Anders Stahlschmidt og Peter Knoop Christensen læseren i spørgeteknikkens mange facetter og muligheder. Hvornår virker hvilke spørgsmål, hvordan og hvorfor? Læs hvordan man styrer og støtter en samtale, hvordan man forandrer en samtales karakter, hvordan man med sine spørgsmål kan sælge en vare, udfordre en medarbejder eller skrælle omsvøb og forvanskninger af en samtalepartners udsagn. Hjemme (!) i Jylland gælder det om at lade være med at være københavnersmart og overdrive begejstringen over noget. Men Anders Stahlschmidt og Peter Knoop Christensen har skrevet en bog om spørgeteknik. Det er en bog, hvor det kan være svært holde de jyske gener i ro. Det er ganske enkelt en rigtig god bog med en række basale redskaber til, hvordan man skal få det rigtige svar. HENRIK ØRHOLST i Jyllands-Posten. 5 stjerner. I skolen lærer man at besvare spørgsmål, som autoriteten stiller. Autoriteten er læreren, skolen, ministeriet. Man bruger ikke meget tid på at undres og spørge, og det er en stor skam, for hvis der er noget, man har behov for, så er det at kunne stille rigtig gode spørgsmål. STEEN HILDEBRANDT i Børsen. 5 hatte. Bogen tilbyder en betragtelig værktøjskasse i form af et metodisk afsnit, der præsenterer forskellige færdige modeller med fokus på spørgeteknik i blandt andet salgssituationer og coaching-samtaler. MARKUS BJØRN KRAFT i Berlingske Tidende. 5 stjerner.