Marketing

'I have used this book in all its editions since first publication with my undergraduate and postgraduate students. It is a core text for all the students, because it provides the detail they require at an academic level. Importantly it is a book for the practitioner to use too. This is why we use it on our postgraduate practitioner programmes where we actually buy the book for the students as we believe it is that important. No other text comes close and literally thousands of our graduates have benefitted from it in their subsequent careers: written by the specialist for the specialist.'David Edmundson-BirdPrincipal Lecturer in Digital MarketingManchester Metropolitan University Now in its sixth edition, Digital Marketing: Strategy, Implementation and Practice provides comprehensive, practical guidance on how companies can get the most out of digital media and technology to meet their marketing goals. Digital Marketing links marketing theory with practical business experience through case studies and interviews from cutting edge companies such as eBay and Facebook, to help students understand digital marketing in the real world. Readers will learn best practice frameworks for developing a digital marketing strategy, plus success factors for key digital marketing techniques including search marketing, conversion optimisation and digital communications using social media including Twitter and Facebook. Dave Chaffey is a digital marketing consultant and publisher of marketing advice site SmartInsights.com. He is a visiting lecturer on marketing courses at Birmingham, Cranfield and Warwick universities and the Institute of Direct Marketing. Fiona Ellis-Chadwick is a Senior Lecturer in Marketing at the Loughborough University School of Business and Economics, Director of the Institute of Research Application and Consultancy at Loughborough University, academic marketing consultant and author.

Based on the largest research project ever undertaken in the field--over 35,000 sales calls over 12 years--S.P.I.N. Selling shows why major sales require a new and different set of skills from those that have always been used for small sales.

The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession--until now.The Customer Success Professional's Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed--from the practitioner level all the way to senior leadership. The authors--acknowledged experts in building, training, and managing Customer Success teams--offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book:* Demonstrates how to build, implement, and manage a Customer Success team* Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers* Provides clear guidance for managers on how to hire a stellar CSM* Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities* Explains proven methods and strategies for mentoring CSMs throughout their careers* Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry's most respected leaders contributing their perspectivesCurrently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

The global, go-to guide that started the Value Selling Revolution-now updated for today's market"Value" is about more than just price. Good salespeople understand that and know what differentiates their products from that of competitors. In the first edition of Value-Added Selling, industry guru Tom Reilly tackled the most common problem that salespeople faced: overcoming customer concerns about pricing. That book went on to become the global, go-to guide for value-added selling. Since then, the industry-and the world-has changed dramatically. Developments in technology, including price comparison apps and search engines, now provide consumers with more information than ever, making it much harder to value and sell your product. Additionally, millennials, who now comprise the largest population in the workforce, prefer to do things differently than prior generations. This updated fourth edition of Reilly's classic guide examines the latest trends and technology that have impacted the market and provides expert advice on leveraging current technology to increase sales. Value-Added Selling, 4th Edition offers proven strategies and tactics to help you not only close more sales but improve repeat business without compromising on price. You'll learn how to anticipate the needs, wants, and concerns of buyers from the very beginning of the sales process. The book shows how to compete more profitably by selling value, not price.

Feminin business med maskulint drive handler ikke om mænd og kvinder!Ved at bruge både de maskuline og de feminine værdier og egenskaber skaber man en business i balance. Her er dine handlinger i overensstemmelse med dine kerneværdier, så du både rykker på din drøm og samtidig har ro i sjælen.Bogen går bag facaden hos en ganske almindelig kvinde, der blev iværksætter ved et tilfælde, men som nu har været selvstændig i 20 år og gjort sin drøm til sin business.Det feminine siger: Stop op og mærk efter.Det maskuline siger: Sæt handling på og kom afsted!Forfatteren vendte tvivl, økonomisk tab og selvsabotage til succes, professionelt selvværd og 100 % ansvar for sin business ved at kombinere de feminine værdier med de maskuline.Du er ikke alene, når du oplever modgang og udfordringer på vejen vejen fra iværksætter til selvstændig.Jeg er Dorte Lytje, og hvis jeg kan, så kan du også!

»Jeg håber, at alle menighedsråd vil benytte den viden og de redskaber, som denne bog bidrager med.« Søren Abildgaard, Formand for Landsforeningen af Menighedsråd. - Hvordan får vi skabt dialog med det enkelte menneske i sognet? - Hvordan sikrer vi, at denne dialog aldrig ender? Find svarene i denne bog, der giver praktiske anvisninger til, hvordan menighedsrådet effektiviserer sin kommunikation og dialog med sognet; uanset om kommunikationen sker gennem pressearbejde, annoncering, breve, tryksager, kirkeblade, plakater, hjemmeside, sociale medier, nyhedsbreve, e-mail, sms, telefon eller personlig kontakt. Bogen hjælper menighedsrådet med at lægge strategi og til at prioritere sin indsats i sognet, så menighedsrådets knappe ressourcer bliver anvendt mest hensigtsmæssigt i forhold til, hvad der tjener sognet og folkekirken bedst. »Sæt mål for dit sogn. Og nå det!« er den totale guide til bedre dialog med sognet. Takket være forfatterens mangeårige erfaring som kommunikationsrådgiver for erhvervslivet og aktive deltagelse i menighedsrådsarbejdet som menighedsrådsmedlem, rådgiver og underviser kombineres en skarp og aktuel viden om strategi og kommunikation med en dyb forståelse for menighedsrådets praktiske dagligdag.

An indispensible handbook for anyone who already works in advertising and a glimpse into the secrets of the world of advertising for outsiders, updated for the digital age.

Joe Girard, 'the world's greatest salesman' according to the Guinness Book of Records, shares his method of salesmanship in this indispensable book, now updated for the twenty-first century.

Reveals tips for preparing effective presentations and shows how to combine those tips with technologies for better visuals. This book provides information on how to prepare different types of charts - pie, bar, column, line, or dot - and when to use each, and recommendations on lettering size, color choice, appropriate chart types.

Put into practice today's winning strategy for achieving success in high-end sales!

Verdens 1. Farveordbog giver dig redskabet til bevidste farvevalg. Farvernes signaler taler til vores underbevidsthed, så derfor er det rette farvevalg vigtigt i både tøj, design, indretning, farvehealing mm.Farveordbog viser dig 100 forskellige farvenuancer og deres universelle arketypiske signaler - Du kan både slå en farve op og se dens betydning, samt slå en stemning op og se hvilke farver, der sender dette signal.- Hvorfor betyder "rødt lys" stop og "grønt lys" kør? Hvorfor taler vi om flyets "sorte box", når den reelt er orange? - Her er 168 ordsprog med farver, hvor farven erstatter en følelse. Disse farveordsprog og naturens farvekoder viser de universelle signaler, der forstås på tværs af kulturer.Verdens 1. Farveordbog giver dig svarene på farvernes præcise betydning, samt farve-symbolernes og farve-navnenes ophav. Det er også en interessant rejse i kulturhistorie. - Farvers basale signalværdi svarer til noder for musiktoner! Andre bøger beskriver max. 12 farver. NB: Mange farver er justeret i forhold til papirudgaven, så de nu er mere korrekte. - Bemærk at farverne gengives bedst på en PC-skærm!

LOMMEBOGEN - Emotionelle Kundetyper® Emotionelle kundetyper® er baseret på forskning omkring forbrugeradfærd, neuropsykologi og marketing. Det er en segmenteringsmetode der opdeler kunder ud fra deres følelser i købsprocessen. Metoden består af konkrete retningslinjer og skabeloner, som er baseret på otte års casestudier af mere end 3000 nationale og internationale virksomheder. Lommebogen om Emotionelle Kundetyper® er en introduktion til dig, der er ansvarlig for markedsføringen. Du ved, at dit fag er omskifteligt, og der konstant er nye ting at forholde sig til. Kundetyperne gør den kompleksitet mere gennemskuelig, fordi det bliver tydeligt, hvordan du skal markedsføre virksomheden, for at få flere og mere loyale kunder.

How Brands Grow Part 2 is about the fundamentals of buying behaviours and brand performance fundamentals that provide a consistent roadmap for brand growth, and improved marketing productivity. This revised edition includes updates to all chapters and the addition of a new chapter, 'Getting Down to Business-to-Business Markets'.

Wow, sikke en bog! Sales Governance – fremtidens salgsledelse er en helt ny bog, der vil revolutionere udviklingen af salgsorganisationer og sætte helt nye standarder for ledelse af salget og relationerne til den øvrige organisation.Bogen har været på vej længe – og ”snakken” om, at salget stod foran en nyudvikling, har vi haft længe. Den største europæiske analyse af salgsorganisationers effektivitet og barrierer for dens udvikling gav os det sidste skub til at få skrevet vores drømmebog. Og nu sidder du med den i hånden!Og den handler om ledelse af salget, opad, nedad, til siden og ikke mindst af salget selv. Salg er en forudsætning for enhver virksomheds eksistens og udvikling. Derfor skal salget placere sig centralt i virksomhedens værdiskabelse – og det kan kun ske ved at integrere salget bedre internt og konkretisere kundernes udbytte. Et udbytte, som skal kunne styrke kundernes konkurrencekraft.Vi udfordrer virksomhedernes ledelser på deres måde at tænke vækst, og hvordan de skal drive salget. Sales Governance-tankesættet kommer til at blive et helt nyt tema i virksomhederne, på CBS, i bestyrelsesuddannelserne, i regnskaberne, og hvor organisk vækst og god selskabsledelse er et relevant tema. Sales Governance kan supplere og fylde din værktøjskasse med salgsledelse og -redskaber helt op. Der er rigeligt at tage fat på – og det positive ved de indsatser er, at der er en gevinst. Omfanget af redskaber og modeller er meget omfangsrigt: Infinity-modellen, 3Battlefield Analyzer™, 3Battlefield Strategy™, 4D-tænkning, The Value Calculator, Model for Primary Concerns, Sales Management Model, The Sales Value Formular, The Value Dashboard, Købs- og Salgscentrene, Sales Healthcheck™, Business knowledge, ZMOT, The Value Footprint, Process Value Footprints, Solution Value Footprint og en række af de mere klassiske redskaber nu med et tvist og alt samlet under Sales Governance-tankesættet.Som titlen antyder, så udfordrer vi ledelserne i forhold til strategigrundlaget og deres evne til at udnytte de kapabiliteter, det er muligt at rette mod markedet for at skabe organisk vækst. Salg er strategisk, og det er en intellektuel opgave at håndtere med en dyb forståelse af de forskellige algoritmer, der driver indsatser og kundebearbejdning – og i den forståelse er der også en spejling i forhold til indhentning og bearbejdning af de data, som implementering og arbejdet i sig selv med kundeløsningen afdækker. Her ligger nøglen til både at synliggøre værdiskabelsen og sikre input til fremtidig udvikling af både produkter og services.

'No Logo' was a book that defined a generation when it was first published in 1999. For its 10th anniversay Naomi Klein has updated this iconic book.

Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of "the user" is incomplete and based on outdated notions. These notions of simple, direct relationships between people and products are no longer valid in today''s complex, technologically interconnected world. This fun and practical book with a set of cards will change the way readers think about users. Rethinking Users introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience. It points to new opportunities to create products and services that help users in new ways. The book includes a deck of user archetype cards and step-by-step team activities for unlocking new user-centered thinking and design inspiration. For designers, design researchers, strategists, innovators, product managers, and entrepreneurs in almost any field.

I'm not going to lie to you: running an in-house marketing department is hard. I have been there before. The chaos at the start of a project, the disarray of dealing with agencies, the anxiety of a looming deadline. It's stressful, hectic, and complex.But what if I told you that things don't have to be this way? What if there was a way to bring order to the chaos? That's exactly what in-housing can help you with. By taking control of your company's content creating, social media activation and bringing essential tasks in-house, you can effectively transform the way you run your marketing activities.For the last 15 years, I've been helping organisations setting up their in-house SoMe, content, branding, and marketing teams. Building an in-house creative agency can seem like a Herculean task. It is certainly not a short or one-time process. You have to approach it like an entrepreneurial venture - find great employees, create a culture where they can thrive, and watch the results pour in.This book will give you an understanding of what goes into building an internal marketing department; what you need in terms of roles and skills and how to structure your work. By understanding the in-house model, hiring the right people, and adopting best practices, you can speed up your workflow and gain a more agile approach to your marketing. It's fair to say that though you most likely will save you money by in-housing your marketing activities, this should not be the goal. The main reason to in-house should be to get better control of your campaigns, assets and workflows. And to get the speed and agility, you need in today's world of marketing.That is what this book is all about.You will find the ideas to create and manage your own in-house setup, tested process, step-by-step guides outlined in the book. They are easy to follow, despite being the result of more that a decade of experience and research. The process is designed to minimise your risk of failure are coupled with the inspiring stories. So if you've ever thought about what it would be like to bring in more of your marketing activities from your creative agencies-this book is for you.

And just like that, everything changed . . .A global pandemic. Panic. Social distancing. Working from home.In a heartbeat, we went from happy hours to virtual happy hours. From conferences to virtual conferences. From selling to virtual selling.To remain competitive, sales and business professionals were required to shift the way they engaged prospects and customers.Overnight, virtual selling became the new normal. Now, it is here to stay.Virtual selling can be challenging. It's more difficult to make human to human connections. It's natural to feel intimidated by technology and digital tools. Few of us haven't felt the wave of insecurity the instant a video camera is pointed in our direction.Yet, virtual selling is powerful because it allows you to engage more prospects and customers, in less time, at a lower cost, while reducing the sales cycle.Virtual Sellingis the definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles.Jeb Blount, one of the most celebrated sales trainers of our generation, teaches you:* How to leverage human psychology to gain more influence on video calls* The seven technical elements of impactful video sales calls* The five human elements of highly effective video sales calls* How to overcome your fear of the camera and always be video ready* How to deliver engaging and impactful virtual demos and presentations* Powerful video messaging strategies for engaging hard to reach stakeholders* The Four-Step Video Prospecting Framework* The Five-Step Telephone Prospecting Framework* The LDA Method for handling telephone prospecting objections* Advanced email prospecting strategies and frameworks* How to leverage text messaging for prospecting and down pipeline communication* The law of familiarity and how it takes the friction out of virtual selling* The 5C's of Social Selling* Why it is imperative to become proficient with reactive and proactive chat* Strategies for direct messaging - the "Swiss Army Knife" of virtual selling* How to leverage a blended virtual/physical selling approach to close deals fasterAs you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to effectively engage prospects and customers through virtual communication channels. And, with this newfound confidence, your success and income will soar.Following in the footsteps of his blockbuster bestsellers People Buy You, Fanatical Prospecting, Sales EQ, Objections, and Inked, Jeb Blount's Virtual Selling puts the same strategies employed by his clients--a who's who of the world's most prestigious organizations--right into your hands.