Serviceindustri og turisme

"Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park"--

Sjællands fantastiske kystlinje, der bugter sig hen over toppen af Nordsjælland fra Helsingør til Hundested, er nok Danmarks mest populære kyststrækning. Den har hyggelige og maleriske havne- og badebyer, populære badestrande og utallige andre muligheder på strandene. Her kan du opleve ødsel natur, og du har fri adgang på hele kysten.Mange kender strandene ved de største og ældste badebyer Hornbæk, Tisvilde, Dronningmølle og Liseleje, men tag selv med på en lystig vandretur lige i vandkanten og oplev de 60 kilometer fra Kronborgbugten i Helsingør til badestranden Trekanten i Hundested. Du vil i et smukt og varieret strandlandskab se maleriske og spektakulære huse og afvekslende natur fra en vinkel, du aldrig har set før. Du vil få ekstra udbytte af strandturen ved at finde inspiration i havets og strandens muligheder.Havet og himlen kan på en strandtur få os til at reflektere over det uendelige, men det kan også få os til at være nærværende – få os til at bruge øjnene og tænke over, hvad der gemmer sig i vandet, i luften og i sandet.Du vil i denne bog blive klogere på Nordkystens levende kyststrækning med de oplysninger og bæredygtige aktiviteter, der knytter sig til den. Aktiviteter til alle – i alle aldre og på alle årstider.

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR'Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner.Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

Der er vanvittigt mange gode historier at fortælle inden for turisme- og oplevelsesbranchen i Danmark.Men hvordan får du hul igennem til medierne? Hvilke historier er værd at satse på?Og hvordan kan du bruge pressearbejde i din turismevirksomhed til at få omtale og opmærksomhed fra medierne?Denne bog er en meget konkret guide til at fortælle dine historier på den rigtige måde, så journalisterne lytter. Det er ikke nogen videnskab - alle kan lære det.Pressearbejde i en verden af turisme og oplevelser henvender sig til alle iværksættere og aktører, der arbejder med at skabe fantastiske oplevelser for danske og udenlandske turister.Undertitlen på bogen er Få succes med omtale i medierne selvom du har travlt med tusind andre ting og kun har et budget på 0,- kr.Det koster nemlig ikke noget af lave pressearbejde udover din tid, energi og ihærdighed.Når det lykkes at opnå gode presseresultater, kan det gøre en kæmpe forskel for dig og din virksomhed.I bogen kommer du til at møde nogle af landets førende eksperter inden for PR i turismebranchen. Du kan også møde en række turismeiværksættere, der har forstået værdien af at prioritere pressearbejde, selvom der som turismeaktør altid er travlt med tusind andre ting.

Bogen “Succes i oplevelsesøkonomi - fem guidelines” henvender sig til alle der arbejder med turisme, kultur, handel, gastronomi, events og oplevelsesøkonomi.Bliv skarpere på dine indsatser. Og skab en klar sammenhæng mellem dine mål og målgrupper - og din markedsføring, nye produkter og fysiske indretning.For iværksætteren, der skal etablere sig og har begrænsede ressourcer, og den store oplevelsesudbyder der vil trimme og optimere forretningen.Bogen er krydret med konkrete cases fra ind - og udland.

Recent issues have led to a growing need for a strategic re-evaluation of the tourism industry vis-a-vis volatility, uncertainty, complexity, and ambiguity (VUCA) in the environment. The authors identify novel solutions through an integration of knowledge from the fields of social, physical, and biological sciences.

Although destination management is regarded as the supreme discipline in tourism management, little attention is paid to destination development, especially from a geographical perspective. This book analyses destination development and proposes key strategies for a positive destination development in the future in regard to sustainability, accessibility and economic prosperity. International scholars from a range of disciplines explore current issues in destination development and propose solutions that can help policy-makers prepare for future challenges. This book includes case studies from all around the globe to illustrate the diversity of destination development. This book thus offers students, colleagues from the scientific community as well as practitioners and political decision-makers numerous suggestions, considerations and decision-making aids with regard to destination development.

Climate change has put the survival andviability of wine-growing regions at risk. Whereas the implementation of sustainableapproaches was once seen as a source of competitive advantage, it is now criticalto the survival of the industry. Winetourism should therefore aim to minimize possible cultural and environmentaldamage while improving the economic and social well-being of the wine-growingregion. Contributing to the targets of SDG 8, specifically target 8.9: ¿By 2030,devise and implement policies to promote sustainable tourism that creates jobsand promotes local culture and products,¿ this book argues that wine tourism canbe considered as a catalyst for the environmental sustainability of wineries. Chaptershighlight the economic, socioeconomic, environmental, socio-cultural impact ofwine tourism around the world, before concluding with a look to the future trendsand challenges. Itfeatures best practices from around the world that wineriesand wine tourism companies can incorporate into their core business functionsto make their operations more sustainable and also showcases how wineries have designedtheir tourism offerings to meet sustainable tourism development objectives

This volume takes the reader through the origins of regenerative tourism and how artificial intelligence can be utilised to develop and maintain green tourism. Chapters examine everything from marketing, data mapping, employment opportunities, cultural issues as well as what the future holds for tourism to give back to countries.

Introducing real-world case studies from across the globe, Battlefield Tourism contributes to the growing fields of dark tourism, destination and risk management, and tourism security.

Compiled from 10 years of research, with chapters contributed by experts in the field, we demonstrate how tourism will benefit from applying a new paradigm found in mainstream psychology, termed here the 'Cognitive Wave'.

¿This book offers a fresh perspective on smart tourism, introducing unique frameworks and insights with the potential to shape the industry's future. It explores the convergence of technology, tourism, and smart cities, emphasizing the use of smartphones, social media data, AI, blockchain, crowdsourcing, and crowdsensing to enhance tourism experiences.What sets it apart is its focus on practical solutions that require minimal infrastructure investments, making it accessible to a wide range of stakeholders. This book addresses knowledge gaps and proposes cutting-edge frameworks for smart tourism development. It is intended for researchers, academics, and professionals in tourism, technology, and urban planning.Key uses of this book include providing a comprehensive overview of the evolving smart tourism landscape and serving as a valuable resource for researchers and educators in this dynamic field.

In diesem Werk wird betriebswirtschaftliches Wissen für die erfolgreiche Führung von Hotel- und Gastronomiebetrieben praxisnah und an vielen Beispielen aufgezeigt. Dazu gehören Überlegungen zu grundlegenden Themen - wie Standort, Marktkonzept, organisatorische Gestaltung - als auch ausführliche Beiträge zur Leistungserstellung (Operations), zu HR, Marketing und zum wirtschaftlichen Teil des Hotel- und Gaststättenrechts. In den Kapiteln zum Rechnungswesen werden u. a. branchenspezifische Umsatz- und Kostenstrukturen und deren Einflussgrößen, Möglichkeiten der Kalkulation und Preisfindung sowie Maßnahmen zur Verbesserung des Gewinns dargestellt. Die Neuauflage enthält umfangreiche Aktualisierungen, insbesondere mit Fokus auf Digitalisierung und Nachhaltigkeit.

Are you tired of working long hours and barely making ends meet as a waiter in the service industry? Do you dream of finally achieving financial freedom and stability? Look no further! Double Your Tips or Your Money Back is the ultimate guide to transforming your serving skills and boosting your income.In this book, you'll discover proven strategies and techniques that will help you increase your tips and take home more money. From mastering the art of upselling to providing exceptional customer service, we cover it all. With our practical advice and insider tips, you'll learn how to:Create memorable dining experiencesBuild rapport with customersUnderstand appropriate table etiquetteHandle difficult situations with graceDevelop a winning mindsetBut here's the best part: We're so confident that this book will revolutionize your career and your financial outlook that we are offering a money-back guarantee. If you follow the principles outlined in this book and don't see a significant increase in your tips, we'll refund your purchase. See Appendix for refund policy and procedure.¿¿Don't settle for meager tips any longer. With Double Your Tips or Your Money Back, you'll have the tools and strategies to elevate your service game and start earning the income you deserve. Your journey to financial success starts here!

Pilgrimage routes face challenges such as fragmented experiences, inadequate infrastructure, and limited knowledge, hindering their full potential and economic benefits. Esteemed academic scholars Vítor João Pereira Domingues Martinho, João Augusto Guerra da Rocha Nunes, Maria Jesus Pato, and Liliana Castilho offer a compelling solution in their book, Experiences, Advantages, and Economic Dimensions of Pilgrimage Routes . Through meticulous research, the book provides valuable insights to enhance the pilgrimage experience and unlock the economic potential of these routes. It presents alternative paths to harmonize pilgrims' journeys and addresses the issue of fragmented experiences. This essential resource serves students, researchers, local authorities, municipalities, and policymakers, creating a platform for engaging in discussions and fostering improvements in pilgrimage routes. Covering a wide range of topics, including heritage, culture, spirituality, tourism, regional development, and rural planning, the book offers a comprehensive understanding of the complex relationship between pilgrimage routes and societal aspects. Experiences, Advantages, and Economic Dimensions of Pilgrimage Routes empowers readers to contribute to the transformation and revitalization of these sacred paths, allowing for their continued significance and economic prosperity.

Revenue Management ist in der Hotellerie viel diskutiert, ein grundlegendes Verständnis des Begriffes und der Inhalte fehlt jedoch häufig. "Revenue Management im Hotel" erklärt die Grundlagen des Revenue Managements und seine Anwendungsmöglichkeiten im Hotel. Die Leser:innen begleiten drei Studierende bei der Übernahme eines Hotels und entdecken gemeinsam mit den Protagonist:innen Lösungsansätze um den Überblick über die wichtigsten Kennzahlen eines Hotels zu behalten und es wirtschaftlich zu optimieren. Die Ansätze sind allgemein gehalten um eine einfache Adaption auf unterschiedliche Betriebe zu gewährleisten. Durch die Einbettung in die Praxiserfahrung der drei Studierenden sind die grundlegenden Strategien und Theorien jedoch gut verständlich und das Buch angenehm lesbar. Es bietet sowohl Studierenden und Berufseinsteigern als auch Hotel- Mitarbeitenden jeder Hierarchiestufe eine optimale Grundlage um zu verstehen, was Revenue Management im Hotel bedeutet und wie Strategien angewandt um umgesetzt werden können. Die überarbeitete Auflage wurde vor allem um die Erfahrungen der Corona-Pandemie der letzten Jahre erweitert, indem Ansätze für ein resilientes Revenue Management aufgezeigt werden. Zudem wurden unterschiedliche Entwicklungen im relevanten Fachbereich, insbesondere technischer Natur, mit aufgenommen.

This edited collection brings together interventions on the geographies of tourism in pandemic times approached from a biopolitical perspective. Whilst the ¿management of bodies¿ has always been a constitutive part of tourism and its spatialities, the COVID-19 pandemic has prompted the emergence of entirely new ¿states of exception¿ and emergency regimes, geared towards tight restrictions and control over the mobility and embodied practices of millions of travelers and tourists. Debates in tourism over the ¿politics of life¿, now more than ever, ought to concern health and wellbeing for both individuals and selected populations, not in the least because tourism has provided in many instances the socio-spatial conditions for the virus to spread. This book intends to show how a biopolitical analytical framework may provide a set of insights and critical perspectives that are key to the understanding of contemporary tourism practices and regimes of mobility, security, and in/exclusion ¿ particularly in relation to the COVID-19 pandemic.

This edited volume extends current voluntourism theorizing by critically examining the intersections among various forms of work-leisure travel and language learning/teaching. The book¿s contributors investigate volunteer tourism and its cognates such as working holidaymaking, international internships, and gap year labor, as discursive fields in which powerful ideas about language(s), their speakers, and pedagogical practices are propagated worldwide. The various authors¿ chapters shed light on the hegemony of global English, the social consequences of linguistic commodification and neoliberal rationalities, the ways in which speaker identity positions can alter the exchange value of languages, and how language competencies are tied to power in the labor market, among related topics. This volume will be of interest to readers in Applied Linguistics, Critical Sociolinguistics, Educational and Linguistic Anthropology, Tourism and Leisure Studies, Migration and Mobility Studies, and Language Teaching and Learning.

This book provides a detailed account of the global hotel industry with a focus on managerial work and people management. A comprehensive understanding of the managers' work from a people management perspective is essential to the success of hotel operations; however, this is an area that has been under-researched.Based on existing literature and extensive research carried out by the authors over fifteen years, the book explores the different aspects of managerial work in global hotel industry settings and covers topics such as general management, leadership, education and training, skills and competencies, crisis management, and managing diversity. The book¿s findings suggest that hotel managers should adopt a people-centric management and leadership style while at the same time maintaining operational efficiency.A unique book in terms of scale and depth, it offers useful insights into both theoretical and practical perspectives.

This edited collection explores the pivotal role of the hotel industry in building Western Europe¿s tourism economy during the 20th century.The book brings together ten contributions focused on the same period, 1900-1970, to offer comparative perspectives from across the region including Italy, Switzerland, France, Spain and Britain. Drawing on historical case studies, chapters illuminate the different factors linking hotels and the broader tourism system including interventions of the public authorities and the State, the importance of private involvement, commercial strategies, the medium-term development of private hotels, hotel entrepreneurship, and the impact of economic crises and wars. By placing differing national approaches taken to the growth of the hotel industry in comparison, the book aims to fill a gap in the historiography of European hospitality and shed light on the wider impact of hotels and tourism on economic development at both a national and regional level. It will be of interest to a range of scholars, including in economic and business history, tourism studies, the history of tourism management, and social history.

This book is an assemblage of diverse yet homogenous research papers that bring together the issues and challenges of cultural heritage conservation and tourism sustainability. The richness of this book stems from its inclusion of diverse case studies from around the globe while scrutinizing the cases of both deterioration and sustainability of cultural heritage belonging to different eras.This book sheds light on the connections between culture as an essential dimension of local sustainability and cultural dimensions of sustainable tourism, further contributing to the complex discussion between culture and tourism. This book gives an overview of current research and subjects of discussion that focuses on cultural sustainable tourism through several sections, such as planning and management of sustainable tourism, sustainable cultural tourism development in a digital era, social and economic impacts of cultural tourism, and sustainable tourism development in urban areas

This book addresses a growing demand to hear the authentic voices and understand the lived tourist experiences of people with disability. The latest volume in The Tourist Experience series challenges what is arguably an exclusionary, marginalising, discriminatory, and ableist (tourism) world. By drawing attention to the 'dis/' in 'disabled', the authors provoke the need to change binary thinking about people who live with disability so that they may be 'able' to assume the role of tourist. They engage critical tourism and critical disability studies, and their respective theories, perspectives, and debates, around, for instance, models of disability that shape conceptualisations and worldviews, inclusive research and enabling language, and the ethics of care. These are pivotal to dismantling normative structures to enable a more inclusive, equitable, and socially just tourist experience that promotes a more independent and dignified tourism world for people with disability.

Club Red is a sweeping and insightful history of Soviet vacationing and tourism from the Revolution through perestroika, part of the regime's effort to transform the poor and often illiterate citizenry into new Soviet men and women. Koenker emphasizes the development over time of a distinctive blend of purpose and pleasure in Soviet vacation policy and practice, and she explores a fundamental paradox: a state committed to the idea of the collective found itself promoting a vacation policy that increasingly encouraged individual autonomy. While Koenker focuses primarily on Soviet domestic vacation travel, she also notes the decisive impact of travel abroad (mostly to other socialist countries), which shaped new worldviews, created new consumer desires, and transformed Soviet vacation practices.

Preface Nowadays, global travelling entertainment activities are popular. Some travellers like domestic travelling or some travellers like to catch airplanes to go to other countries travel. In consumer behavioral view point, when the consumer discovers the product's price is higher than the another product's price. Then, he/she will usually to choose to buy the cheaper product, such as travel agent travelling entertainment activities arrangement service case, whether the travelling provider charges higher travelling entertainment activities arrangement service fee to compare the another similar travelling entertainment activities arrangement service provider. Does this travelling entertainment activities similar fee comparison factor influence any travellers choose to find the cheaper travelling entertainment activities arrangement provider? If travelling entertainment activities arrangement price is not the main factor to influence traveller individual choice. What other factors can influence traveller individual travelling entertainment activities arrangement choice? What are the unreasonable or unpredicting factors influence global future tourism development? What may space tourism replace global earth tourism in possible? Can COVID 19 influence global tourism encounter recession ?

Does this travelling entertainment activities similar fee comparison factor influence any travellers choose to find the cheaper travelling entertainment activities arrangement provider? If travelling entertainment activities arrangement price is not the main factor to influence traveller individual choice. What other factors can influence traveller individual travelling entertainment activities arrangement choice? I shall explain what the other factors are influcenced traveller individual travelling entertainment arrangement choice. The factors include that the cultural distance on satisfaction and travel intention factor, the lifestyle concept in travel behavioral factor, the business travellers motivation behavioral factor, the impacts of peer-to-peer accommodation use on travel patterns factor, factors influence local tourists decision-making be on choosing a destination factor, transportation, shopping centers, travelling destination facilities supplying factor, social media travelling networking sites promotion factor, traveller's travelling experience psychological factor, travelling service for disabled people's travelling need factor, green travel entertainment service for environment protection travelling environment need factor the impact of travel blogging on the tourist, traveller individual vacation destination choice factor, economic impact to the traveller individual sudden changing factor. I shall explain how and why any countries' airports shopping service provisions ( service and shopping supply) which will influence overseas countries travellers' tourism choice to the country in preference ( traveller individual airport service demand) in demand and supply economic theory view.

This book explores the intersection of gender and disability in the context of tourism. In part, the book foregrounds feminist theorising of intersectionality by examining how gender can overlap with other social identities to contribute to more systemic oppression, domination, discrimination, and marginalisation of certain categories of people. Our point of departure is that disability does not operate in isolation as it is constituted and experienced within an already gendered social and tourism environment. With substantial research on the intersection of gender and tourism on the one hand, and the intersection of disability and tourism on the other hand, the interconnectedness of gender and disability and the implications this has on tourism policy and practice remains understudied. Thus, the book provides a critical lens that helps unpack underlying assumptions about gender and disability while questioning the dominant ideas about gender and disability reproduced through tourism policies and institutional practices in an African context.This book will be of interest to scholars and researchers in Gender Studies, Disability Studies, and Tourism Studies, particularly those with a research interest in Africa.