Serviceindustri og turisme

Tourism and hospitality are increasingly becoming more complex, having grown exponentially over the last decade. As the industry becomes more complex, new demands arise regarding its overall organization and operations, which call for not only more experienced and specialized staff, but also advanced technological solutions that support new paradigms and expectations. The Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service discusses the current changes and challenges in tourism and hospitality. Covering key topics such as entrepreneurship, local development, and technology, this major reference work is ideal for managers, entrepreneurs, business owners, industry professionals, researchers, academicians, scholars, practitioners, instructors, and students.

Menschen streben beständig nach Glück. Diese Thematik nimmt über die gesamte Lebensspanne eine zentrale Bedeutung ein. Neben Jobglück gibt es auch ein Urlaubsglück. Diesem Thema widmet sich dieses essential und geht u.a. folgenden Fragen nach: Was ist Urlaubsglück?Gibt es einen Zusammenhang von Reisemotiven und Glücksgefühlen?Wie lassen sich richtige Reiseentscheidungen treffen?Wodurch entsteht Urlaubsstress?Was ist unter einem Flow-Erleben zu verstehen?Sie erhalten dazu Anregungen und praktische Tipps, um Ihrem Urlaubsglück ein Stück näher zu kommen. Zielgruppen:Glück- und Erholungssuchende, Interessierende Reisende, Reisemittler/Reiseberater, Reiseveranstalter, Touristische Leistungsträger (Hotels, Verkehrsträger, etc.), Feriendestinationen

Destination marketing relies on planning, organisation, and successful strategies and tactics. Tourism Planning and Destination Marketing provides an in-depth understanding of the tourism marketing environment, including destination branding, distribution channels, etourism, digital media, and sustainable and responsible tourism practices. It is a useful guide for tourism marketers, including destination management organisations (DMOs), who are increasingly using innovative tools and evolving technologies to engage with prospective visitors. Moreover, this title sheds light on the latest developments in travel, hospitality, festivals and events, as the contributing authors have critically analysed the global tourism marketing environments that comprise a wide array of economic, socio-cultural, technological and environmental realities. This book explores advances in tourism planning and destination marketing theory for the interest of both researchers and scholars. Furthermore, it is an invaluable resource for a wide range of industry practitioners, including consultants, senior executives and managers who work for destination management organisations, tourism offices, hotels, inbound/outbound tour operators and travel agents.

Picture-perfect images of enticing tropical lagoons, and coconut palm-rimmed beaches, set against a rugged and majestic mountainous backdrop: an understandably huge drawcard for visitors to Rarotonga! What many travellers to these shores are unaware of are fascinating and at times conflicting or controversial stories, about various landmarks around the island. This guide will tell you about:why people were urged by the early forebearers of Christianity to move from their inland homes in the mountains and valleys to the coast;significant marae where chiefly titles were invested and offerings made to the many deities;the intriguing stories of tu¿päpäku (ghosts / spirits);the story behind the 'curse' of the never-completed 'Sheraton Hotel'; and somuch more.This is the ultimate guide to uncovering some of Rarotonga's historical and culturally significant sites and stories. Explore the island following the simple directions and location information provided in this book, while learning about the fascinating history of this small island paradise.

Founder and CEO, Arnaud Zannier, continues to hone the recipe that makes up the signature offering of both the hotels and residences: a focus on all the seemingly minor details that ultimately make for an unforgettable stay. The establishments across Europe, Africa and Asia are designed to nourish body, mind and soul.

Uncover Europe's Best Kept Secrets: Your Passport to the Continent's 25 Most Enthralling DestinationsEurope's Hidden Gems: A Tour of the 25 Most Mesmerizing Vacation Spots is your passport to an unforgettable journey through the old continent. Every page of this riveting guide brings you closer to the heart of Europe, revealing its spirit and charm in a way that is palpable, engaging, and utterly mesmerizing.Let yourself be whisked away to the romantic boulevards of Paris, the serene lavender fields of Provence, the timeless grandeur of Rome, and the enchanting canals of Venice. Each locale unveils its unique allure, sparking curiosity and stirring the soul.Our tour doesn't stop at Europe's celebrated cities. Discover the majestic highlands of Scotland, the awe-inspiring fjords of Norway, and the otherworldly landscapes of Iceland's Golden Circle. Each destination is a testament to Europe's diverse and beguiling topography.But, the real gems are those often overlooked. Unearth the medieval charm of Bruges, the breathtaking tranquility of Zermatt, the iconic allure of Dubrovnik, and the picture-perfect Hallstatt. These clandestine treasures offer a fresh perspective of Europe - serene, captivating, and truly unforgettable.Though unique, these destinations are bound by the quintessential European essence - a sublime amalgamation of history, culture, culinary prowess, and warmth that permeates every nook and cranny of this enchanting continent.Let this guide be more than a book. Let it be your ticket to unforgettable adventures, unseen landscapes, and transformative experiences. Venture into the unknown and return with unforgettable memories etched in your heart. For isn't that the magic of travel?

Restaurants boast some of the highest failure rates of any industry, yet even worse is the sheer number of concepts that struggle just to break even. In The Restaurant Marketing Mindset, Chip Klose introduces a series of mindset shifts and actionable frameworks to help owners and operators finally take control of their marketing.With more than twenty years of operational experience--plus an MBA in food marketing--Klose has the authority, experience, and track record needed to speak confidently on the subject. Each lesson stacks one on top of the other, giving the reader a step-by-step plan to attract more diners, retain those diners, and spark word of mouth with the oneswho matter most.This book is for any chef, owner, or operator who's ever felt overwhelmed when it comes to marketing their restaurant.Each chapter is filled with powerful insights to help you build a more profitable (and sustainable) business.

This EASY to understand book is ideal for all (Employees & Employers) and other people who are new to ISO 10002, (International Standard) who want to get more out of an established Quality Management System (QMS). Particularly for employees who just need a basic understanding of what ISO 10002 is and how it applies to them. This Book was written so that anyone at any level of the organization can get to the heart of the standard's requirements and how they apply to the organization quickly and simply.

Ce livre présente le programme Bac technologique 1 STHR Hôtellerie-restauration adapté au public de la Polynésie française. Il est présenté sous forme de livre en lecture augmentée lié au premier métaverse de l'hôtellerie et de la restauration créé par Gil Galasso en 2021.

This book critically discusses the role of sports in nation branding and public diplomacy during the years 2020 and 2022, as the world was going through a global pandemic and health, economic, social, and political crises. The book argues that the use of sports for nation branding and public diplomacy goals is not new, but the changes the world went through required nations, places, communities, and individuals to modify and adapt the ways they use sports for country image purposes. After discussing global changes, the book outlines the theoretical frameworks of nation branding and public diplomacy, and discusses their manifestations through the evolution of the FIFA World Cup, the postponed Tokyo 2020 Olympic Games, the role of Title IX in American sports, the European Super League, the Oregon22 World Athletics Championships, the emergence of sport-tech diplomacy, and though the role of sports and the global order in an ever-changing world.

This book explores the implications of descriptive, predictive, and prescriptive digital enterprises and their practices for different functional domains and in different counties during COVID-19. This book will bring new dimensions of study to the concept of digital enterprises which is sure to change after COVID-19 as it has upended the way in which people work, live and communicate. Covering a broad range of topics related to digital enterprises, this book is meant for business owners, digital professionals, managers, researchers, and academics who are seeking to integrate digital enterprises in order to allow organizations and countries to stay on a sustainable development trajectory while living with COVID-19. 

Oplevelsesøkonomien har siden starten af 2000’erne været i fokus i en dansk kontekst.Denne bog er en grundig indføring i de teorier og redskaber, som er en del af begrebet oplevelsesøkonomi. Den er skrevet i et letforståeligt sprog og henvender sig til læsere, der ønsker en introduktion til oplevelsesøkonomi som samfundstendens og til oplevelser som fænomen i en kommerciel kontekst.Oplevelsesøkonomi veksler mellem teoripræsentationer, praktiske eksempler og cases, der beskriver potentialerne og mangfoldigheden i oplevelsesøkonomien. Bogen er relevant for serviceøkonomstuderende og studerende ved beslægtede uddannelser samt praktikere, der ønsker inspiration, overblik og konkrete forslag til værktøjer og metoder til design af oplevelser.

The focus of this book is to equip personnel in the hospitality trade with the laws governing the industry, so as to help them avoid fines, imprisonment and endless litigation and thus save many from defamation and potential insolvency.The pursuit of law and order has led men to sit down four times to re-order the world; the treaty of Westphalia - after the thirty years' war, the Vienna convention - after the Napoleonic wars, the Paris declaration - after World War One and San Francisco - after World War Two. Also, in the long march of mankind from the cave to the computer, law has played a central role in times of chaos - to bring stability, and also in times of stability - to bring progress. Law exists to bring order in daily activities and behaviour. As such the search to fashion out a body of law to regulate activities and define what is permissible and forbidden cannot be overemphasized.Law itself consists of a series of rules regulating behaviour and reflecting to some extent, the ideas and preoccupations of the society within which it functions. Law is the element, which binds communities and business entities like hotels and guest houses together in their adherence to recognized values and standards. To help increase global tourism receipts, the hospitality industry must continuously instil in their daily operations, canons and laws of the trade. Lucidly, unambiguously and with no equivocation the author has laid out all the laws in the hospitality industry in clear terms, including the use of diagrams to create a mind-map for pictorial illustrations and to offer a deeper understanding. The law, rights and liabilities in the hospitality industry have been covered under subject themes like: contracts, misrepresentation and procedure for the acquisition of property, food regulation, employment and the doctrine of respondeat superior. It also considers perceived potential and actual or legally recognized negligence at the workplace and how to avoid them. There is also the adherence to health and safety laws, which every employer and employee in the industry must abide by. Case histories and questions on the law of contract have been added as a bonus package. In the light of the aforementioned areas covered by the scope of this book, proprietors in the hospitality industry, managers, receptionists, housekeepers, stewards, maintenance and those who handle health and safety issues in hotels, guesthouses, apartments and all forms of commercial accommodation will find this book worth purchasing and reading. Tour operators and travel agents will also find this book useful; some pages have been devoted to the law of agency; which specifically delves into the law regarding tour operations and travel agency. Business owners and organizations will find reading of this book quite refreshing. Provisions of what to consider when setting up a limited liability, private and public companies have all been discussed here. Students in the hospitality industry will also see this book as an important resource material; it offers clear and simple definitions to terminologies in the field as well as case histories and questions to help them prepare for examinations. May the reading of this book help to instil the respect, practice and knowledge of law that upholds the way in the industry. May it make ignorance of the law of the hospitality industry a thing of the past. Finally, for the curious mind that craves law and order, it certainly will rekindle your reading pleasure. The book "LAW GUIDE FOR THE HOSPITALITY INDUSTRY" remains a priority and a must read for operators in the hospitality industry and all those who aim to grow and own a business.

This book combines research on technology-driven and social-driven innovation in tourism destinations and the multifaceted concept of sustainability, providing an integrative understanding of the nexus between smartness and sustainability within destinations. It engages theoretically and empirically with the research question of how, and to what extent, smart technologies drive tourism innovation focussed on sustainability. Although innovation and technology are widely considered the way to sustainable tourism growth, further studies need to size the role of technology and critically address modalities, challenges, opportunities and pitfalls of technology deployment in rebalancing tourism disequilibria within local systems. Local, national, and supranational policymakers¿ attention to technology investments, the widening technological frontiers, and the enthusiasm for new technological opportunities to build, manage, and market destinations suggest the relevance of this research agenda. This book provides scholars, postgraduate students, and practitioners with conceptual and empirical insights into smart solutions and innovative destination models for multi-stakeholder engagement to manage and address tourism impacts and imbalances. The book outlines scenarios of sustainability-oriented innovation, encompassing and intertwining technological, social, human, and cultural co-drivers as the necessary conditions for smart technologies to enhance sustainable destinations effectively and improve human wellbeing and societal development.

This book provides a comprehensive collection of new insights into traditional paradigms, approaches, and methods, as well as more recent developments in issues related to family businesses in tourism and hospitality. The aim of the chapters is to verify whether, in the tourism industry, the ¿family business model¿ is an important development opportunity and, in particular, if it is an innovation driver, for this industry development. In this context, the authors contribute chapters from a diverse set of countries to investigate personal and family needs and preferences alongside the relationship between family business model, growth and profit maximization, and the development of tourism businesses through innovation drivers. SME competency, the impact of COVID-19 on performance and marketing, and policy improvements are also discussed in this volume.

Of interest to both academics and practitioners, Impact of Industry 4.0 on Sustainable Tourism reveals patterns and projections to provide a discourse on the progression of disruptive and futuristic technologies in the field of sustainable tourism research and practice.

"Making Waves follows the incredible career journey of Lisa Lutoff-Perlo, from her stories as an ambitious young woman, to trailblazing president and CEO of Celebrity Cruises"--

Concorde was the first supersonic passenger-carrying commercial airplane. It was built jointly by Great Britain and France. The Concorde made its first transatlantic crossing on September 26, 1973, and it inaugurated the world's first scheduled supersonic (SST) passenger service on January 21, 1976 with British Airways initially flying the aircraft from London to Bahrain and Air France flying it from Paris to Rio de Janeiro. The Concorde was flown on chartered flights to destinations all over the world. The Delta-wing Concorde was a technological masterpiece, cruising at 2,179 km (1,354 miles) per hour, or Mach 2.04. The flight time between London and New York was about three hours. This book "Concorde - On the Wings Of Time" chronicles the concept, design, manufacture and operations from the 1950s through the end of the SST era in the early 1900s. Included is the author's own experiences with the Concorde as a Continental Airlines aircraft maintenance technician.

Learn blockchain in a simple, non-tech way and explore the different emerging technologies that open a world of opportunities in the space of tourism and hospitality. This book showcases examples of blockchain-based solutions implemented in different industries and connects them to use cases in hospitality and tourism (disintermediation, payments, loyalty programs, supply chain management, identity management etc.). Blockchain is one of the disruptive technologies that lays foundations for Web3.0, NFTs, Metaverse and other innovations. Despite many benefits, its adoption in the hospitality industry is very slow. Lack of awareness and connection to clear return-on-investment, coupled with many misconceptions and general perception of complexity is one of the main reasons why hospitality managers are reluctant to embark on the blockchain train.Blockchain for Hospitality and Tourism serves as a practical guide to the world of innovations, from the basics of blockchain to ¿how to start a project¿ with brief explanations of different technologies and capabilities. You'll review NFTs and Metaverse, along with current developments, tools, and platforms. After reading this book, you'll be equipped with enough knowledge to make strategic business decisions and able to discuss these topics within your organization and with vendors and suppliers in a comfortable way. As blockchain enters the next phase of its evolution, with more user-friendly interfaces and interoperability, see how it opens a world of opportunities in the space of tourism and hospitality. What You'll LearnBlockchain-based innovations ¿ cryptocurrencies and digital asset management, NFTs, Web3.0, Metaverse)Review applications of blockchain in selected industries Start a blockchain project Who This Book is ForHospitality professionals, including hotel managers and general managers, revenue management directors, operations directors, hotel IT managers, asset managers, brand strategy managers, marketing managers. Hospitality students will benefit as well. ·

The hotel industry has gone through important transformations, not only in terms of management and operation but also in terms of interaction with consumers. Technological development and adaptation to the digital era have been one of the greatest challenges for hotels. This book aims to fill the gap in the literature in this specific area of the tourism sector and contribute to a better understanding of trends and challenges in the hotel industry on a global scale.

This book features the second volume of the proceedings of the 9th International Conference of the International Association of Cultural and Digital Tourism (IACuDiT). Held at the Syros Island in Greece in September 2022, the conference's lead theme was ¿Tourism, Travel, and Hospitality in a Smart and Sustainable World¿.With a full appreciation of the contributions made by numerous writers toward the progress in tourism research, this book presents a critical academic discourse on sustainable practices in a smart tourism context, stimulating future debates and advancing knowledge and understanding in this critical area of knowledge. It also puts emphasis on the knowledge economy and smart destinations notion. It enacts new modes of tourism management and development and presents chapters on emerging technologies, such as location-based services, Internet of Things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality