Name: Complaint Management and Channel Choice
Price: 657.95 DKK
Availability: InStock
Author: Stefan Garding
ISBN: 9783319181783

Complaint Management and Channel Choice af Stefan Garding

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657,95 kr.

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This book investigates customer perceptions and expectations of complaint channels. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.

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Sprog:
Engelsk

ISBN:
9783319181783

Forlag:
Springer International Publishing AG

Indbinding:
Paperback

Sideantal:
104

Udgivet:
19. maj 2015

Udgave:
2015

Størrelse:
235x155x7 mm.

Vægt:
1942 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 29. november 2024

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This book investigates customer perceptions and expectations of complaint channels. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.

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