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Harvard Business Review on Increasing Customer Loyalty - Harvard Business Review - Bog

Bag om Harvard Business Review on Increasing Customer Loyalty

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781422162521
  • Indbinding:
  • Paperback
  • Sideantal:
  • 240
  • Udgivet:
  • 12. april 2011
  • Størrelse:
  • 143x210x16 mm.
  • Vægt:
  • 230 g.
  • 8-11 hverdage.
  • 16. januar 2025
På lager
Forlænget returret til d. 31. januar 2025
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Beskrivelse af Harvard Business Review on Increasing Customer Loyalty

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

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