Name: Humanoid Service Robots
Price: 1101.95 DKK
Availability: InStock
Author: Moritz Merkle
ISBN: 9783658344399

Humanoid Service Robots af Moritz Merkle

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Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. After service failures, customers are even more likely to forgive service robots than human employees.

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Sprog:
Engelsk

ISBN:
9783658344399

Forlag:
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Indbinding:
Paperback

Sideantal:
232

Udgivet:
28. juni 2021

Udgave:
12021

Størrelse:
148x210x0 mm.

Vægt:
454 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 28. november 2024

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Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. After service failures, customers are even more likely to forgive service robots than human employees.

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