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Measuring Service Performance - Ralf Lisch - Bog

- Practical Research for Better Quality

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In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781472411914
  • Indbinding:
  • Hardback
  • Sideantal:
  • 214
  • Udgivet:
  • 21. marts 2014
  • Størrelse:
  • 177x251x19 mm.
  • Vægt:
  • 618 g.
  • 2-4 uger.
  • 28. december 2024
På lager
Forlænget returret til d. 31. januar 2025

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Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af Measuring Service Performance

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound.

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