The Importance of Quality Control When the Product is a Service - Domingos Diletieri Carvalho - Bog

This work shows the importance of quality control with organisational processes, focusing on the shop floor of the service-producing organisation. The importance of maintaining standardised and organised processes to keep costs low and measurable, providing valuable information for customising contracts with clients and statistical control of activities that make it possible to extract management information. Taking care of our internal customers' products/services so that they take care of our external customers (the company's customers). Showing the importance of each employee and their activity for the organisation. It was based on the studies of great thinkers that industry was able to reach the level of quality established today and that consequently raised the quality of the services provided by its suppliers. Concern about how to do things, not just what to do!