Serviceindustri og turisme

"Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park"--

Sjællands fantastiske kystlinje, der bugter sig hen over toppen af Nordsjælland fra Helsingør til Hundested, er nok Danmarks mest populære kyststrækning. Den har hyggelige og maleriske havne- og badebyer, populære badestrande og utallige andre muligheder på strandene. Her kan du opleve ødsel natur, og du har fri adgang på hele kysten.Mange kender strandene ved de største og ældste badebyer Hornbæk, Tisvilde, Dronningmølle og Liseleje, men tag selv med på en lystig vandretur lige i vandkanten og oplev de 60 kilometer fra Kronborgbugten i Helsingør til badestranden Trekanten i Hundested. Du vil i et smukt og varieret strandlandskab se maleriske og spektakulære huse og afvekslende natur fra en vinkel, du aldrig har set før. Du vil få ekstra udbytte af strandturen ved at finde inspiration i havets og strandens muligheder.Havet og himlen kan på en strandtur få os til at reflektere over det uendelige, men det kan også få os til at være nærværende – få os til at bruge øjnene og tænke over, hvad der gemmer sig i vandet, i luften og i sandet.Du vil i denne bog blive klogere på Nordkystens levende kyststrækning med de oplysninger og bæredygtige aktiviteter, der knytter sig til den. Aktiviteter til alle – i alle aldre og på alle årstider.

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner.Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

Der er vanvittigt mange gode historier at fortælle inden for turisme- og oplevelsesbranchen i Danmark.Men hvordan får du hul igennem til medierne? Hvilke historier er værd at satse på?Og hvordan kan du bruge pressearbejde i din turismevirksomhed til at få omtale og opmærksomhed fra medierne?Denne bog er en meget konkret guide til at fortælle dine historier på den rigtige måde, så journalisterne lytter. Det er ikke nogen videnskab - alle kan lære det.Pressearbejde i en verden af turisme og oplevelser henvender sig til alle iværksættere og aktører, der arbejder med at skabe fantastiske oplevelser for danske og udenlandske turister.Undertitlen på bogen er Få succes med omtale i medierne selvom du har travlt med tusind andre ting og kun har et budget på 0,- kr.Det koster nemlig ikke noget af lave pressearbejde udover din tid, energi og ihærdighed.Når det lykkes at opnå gode presseresultater, kan det gøre en kæmpe forskel for dig og din virksomhed.I bogen kommer du til at møde nogle af landets førende eksperter inden for PR i turismebranchen. Du kan også møde en række turismeiværksættere, der har forstået værdien af at prioritere pressearbejde, selvom der som turismeaktør altid er travlt med tusind andre ting.

Bogen “Succes i oplevelsesøkonomi - fem guidelines” henvender sig til alle der arbejder med turisme, kultur, handel, gastronomi, events og oplevelsesøkonomi.Bliv skarpere på dine indsatser. Og skab en klar sammenhæng mellem dine mål og målgrupper - og din markedsføring, nye produkter og fysiske indretning.For iværksætteren, der skal etablere sig og har begrænsede ressourcer, og den store oplevelsesudbyder der vil trimme og optimere forretningen.Bogen er krydret med konkrete cases fra ind - og udland.

This book benefits those interested in space tourism for doing business, conducting research, and teaching space services. The value chain analysis approach is applied to construct the knowledge system of the space industry from suppliers, consumers, agents, and related stakeholders. Space tourism has made a breakthrough in travel boundaries beyond Kármán line and impacted human living in many aspects, especially a vision of Mars immigration. The tourism industry has extended its reach to outer space. Space education has been popular in many countries because of human capital to serve in the new field. Researchers have developed unique methodologies to study space economic behaviors. The advancements in space technology and commercialization have formed a new market to drive a new era of space economics. Individuals can now venture beyond the Kármán line and fulfill their desire for space exploration through space tourism. This form of tourism offers a unique opportunity for individuals to explore the origins and limitations of human beings. This book provides an overview of the current state of global space tourism development, including its characteristics, direct and indirect stakeholders, and existing challenges. The successful implementation of space tourism cases by private enterprises in Europe and the USA offers valuable insights into China's space tourism endeavors. Given China's leading position in global space technology, space tourism represents a promising commercial development field that can benefit the country and its citizens.

Recent issues have led to a growing need for a strategic re-evaluation of the tourism industry vis-a-vis volatility, uncertainty, complexity, and ambiguity (VUCA) in the environment. The authors identify novel solutions through an integration of knowledge from the fields of social, physical, and biological sciences.

Although destination management is regarded as the supreme discipline in tourism management, little attention is paid to destination development, especially from a spatial perspective. This book analyses destination development and proposes key strategies for a positive destination development in the future in regard to sustainability, accessibility and economic prosperity. International scholars from a range of disciplines explore current issues in destination development and propose solutions that can help policy-makers prepare for future challenges. This book includes case studies from all around the globe to illustrate the diversity of destination development. This book thus offers students, colleagues from the scientific community as well as practitioners and political decision-makers numerous suggestions, considerations and decision-making aids with regard to destination development.

This book delves into tourist behavior and sustainable tourism, especially in the post-pandemic era. Amid the pandemic, Ukraine-Russia tensions, social shifts, geopolitical changes, and climate concerns, the tourism industry has witnessed significant shifts in travel patterns. The sector now grapples with newfound complexities driven by emerging tourism experiences, niche markets, and technology-driven services. Interestingly, these complexities have paved the way for more sustainable consumption patterns.Contributors in Volume I explore the tourism industry's enhanced resilience. The book suggests solutions across nine thematic areas aligned with the UN Sustainable Development Goals. In summary, it explores the evolving landscape of tourist behavior and its implications for tourism resilience in a rapidly changing world.

This book delves into tourist behavior and sustainable tourism, especially in the post-pandemic era. Amid the pandemic, Ukraine-Russia tensions, social shifts, geopolitical changes, and climate concerns, the tourism industry has witnessed significant shifts in travel patterns. The sector now grapples with newfound complexities driven by emerging tourism experiences, niche markets, and technology-driven services. Interestingly, these complexities have paved the way for more sustainable consumption patterns.Contributors in Volume II, explore sustainable development with topics such as environmental and economic sustainability, as well as governance and ethics covered. Taken together, these collections propose solutions in nine thematic areas that are relevant to the UN Sustainable Development G

Have you ever thought that your restaurant could become more than just an establishment to eat out? It can become a community builder, a place that will be a part of guests' lives, where their dreams come true. This can be a reality. You will be able to increase the number of new and regular customers, stand out from competitors, and make your restaurant a special place using just one strategy. It will change everything. This book is your ultimate guide to transforming your restaurant from just a place to eat out to a thriving lifestyle brand. In today's competitive restaurant industry, serving delicious food is not enough. You need to create an emotional connection with your customers and turn them into the restaurant's fans. The trickiest aspect here is that you should not only occasionally create this connection but do so consistently and make it the basis of your restaurant's marketing. You need to establish a marketing system that will consistently achieve this, and the book contains a step-by-step algorithm that will show you how to do that.

Climate change has put the survival andviability of wine-growing regions at risk. Whereas the implementation of sustainableapproaches was once seen as a source of competitive advantage, it is now criticalto the survival of the industry. Winetourism should therefore aim to minimize possible cultural and environmentaldamage while improving the economic and social well-being of the wine-growingregion. Contributing to the targets of SDG 8, specifically target 8.9: ¿By 2030,devise and implement policies to promote sustainable tourism that creates jobsand promotes local culture and products,¿ this book argues that wine tourism canbe considered as a catalyst for the environmental sustainability of wineries. Chaptershighlight the economic, socioeconomic, environmental, socio-cultural impact ofwine tourism around the world, before concluding with a look to the future trendsand challenges. Itfeatures best practices from around the world that wineriesand wine tourism companies can incorporate into their core business functionsto make their operations more sustainable and also showcases how wineries have designedtheir tourism offerings to meet sustainable tourism development objectives

This volume takes the reader through the origins of regenerative tourism and how artificial intelligence can be utilised to develop and maintain green tourism. Chapters examine everything from marketing, data mapping, employment opportunities, cultural issues as well as what the future holds for tourism to give back to countries.

Introducing real-world case studies from across the globe, Battlefield Tourism contributes to the growing fields of dark tourism, destination and risk management, and tourism security.

Compiled from 10 years of research, with chapters contributed by experts in the field, we demonstrate how tourism will benefit from applying a new paradigm found in mainstream psychology, termed here the 'Cognitive Wave'.

¿This book offers a fresh perspective on smart tourism, introducing unique frameworks and insights with the potential to shape the industry's future. It explores the convergence of technology, tourism, and smart cities, emphasizing the use of smartphones, social media data, AI, blockchain, crowdsourcing, and crowdsensing to enhance tourism experiences.What sets it apart is its focus on practical solutions that require minimal infrastructure investments, making it accessible to a wide range of stakeholders. This book addresses knowledge gaps and proposes cutting-edge frameworks for smart tourism development. It is intended for researchers, academics, and professionals in tourism, technology, and urban planning.Key uses of this book include providing a comprehensive overview of the evolving smart tourism landscape and serving as a valuable resource for researchers and educators in this dynamic field.

Unlock the secrets of sustainable Caribbeantourism in Sun Lust to Sun Plus: Niche Tourism in the Caribbean, a comprehensiveoverview of niche tourism development strategies that are restructuring theparadisiacal destinations of the Caribbean. Discover how the small islanddeveloping states (SIDS) of the Caribbean are redefining their approach totourism, moving from traditional mass tourism, the "Sun Lust" of the past, to amore sustainable and diverse model, the "Sun Plus" of the present and future. Through an exploration of existing andpotential tourism niches in the region, Accola Lewis-Cameron and Leslie-AnnJordan-Miller lead an impressive group of scholars who, through case studiesand analyses of various niche tourism products, highlight the uniqueopportunities and challenges facing SIDS in the Caribbean and providerecommendations for creating a more resilient and sustainable industry. While each chapter in this edited volume offersa unique perspective, they collectively provide a complete understanding ofniche tourism's role in bolstering and sustaining a vibrant and dynamic Caribbeantourism offer. Explore the concept of music tourism in Trinidad and the role ofslow food in culinary tourism in the Caribbean. Dive into the challenges andopportunities of cruise tourism in Cozumel and the promise of medical tourismin the Cayman Islands. Uncover the potential of sustainable ecotourism inDominica as a post-COVID-19 recovery strategy, and uncover the potential ofeducational tourism in Grenada as a socio-economic force. The final chapters conclude with a clarioncall for further tourism diversification away from the Caribbean's traditional 3S product offering (sun, sea and sand) and for the introduction of a scorecardapproach to ensure that the future of tourism in these tropical paradises isrobust and sustainable. From a reading of this collection, academics, students andpractitioners will gain invaluable insights and best practices that bridge thegap between tourism management theory and its application.

Are you tired of working long hours and barely making ends meet as a waiter in the service industry? Do you dream of finally achieving financial freedom and stability? Look no further! Double Your Tips or Your Money Back is the ultimate guide to transforming your serving skills and boosting your income.In this book, you'll discover proven strategies and techniques that will help you increase your tips and take home more money. From mastering the art of upselling to providing exceptional customer service, we cover it all. With our practical advice and insider tips, you'll learn how to:Create memorable dining experiencesBuild rapport with customersUnderstand appropriate table etiquetteHandle difficult situations with graceDevelop a winning mindsetBut here's the best part: We're so confident that this book will revolutionize your career and your financial outlook that we are offering a money-back guarantee. If you follow the principles outlined in this book and don't see a significant increase in your tips, we'll refund your purchase. See Appendix for refund policy and procedure.¿¿Don't settle for meager tips any longer. With Double Your Tips or Your Money Back, you'll have the tools and strategies to elevate your service game and start earning the income you deserve. Your journey to financial success starts here!

Pilgrimage routes face challenges such as fragmented experiences, inadequate infrastructure, and limited knowledge, hindering their full potential and economic benefits. Esteemed academic scholars Vítor João Pereira Domingues Martinho, João Augusto Guerra da Rocha Nunes, Maria Jesus Pato, and Liliana Castilho offer a compelling solution in their book, Experiences, Advantages, and Economic Dimensions of Pilgrimage Routes . Through meticulous research, the book provides valuable insights to enhance the pilgrimage experience and unlock the economic potential of these routes. It presents alternative paths to harmonize pilgrims' journeys and addresses the issue of fragmented experiences. This essential resource serves students, researchers, local authorities, municipalities, and policymakers, creating a platform for engaging in discussions and fostering improvements in pilgrimage routes. Covering a wide range of topics, including heritage, culture, spirituality, tourism, regional development, and rural planning, the book offers a comprehensive understanding of the complex relationship between pilgrimage routes and societal aspects. Experiences, Advantages, and Economic Dimensions of Pilgrimage Routes empowers readers to contribute to the transformation and revitalization of these sacred paths, allowing for their continued significance and economic prosperity.

Informed by the scholarly and practical viewpoints of a myriad of internationally-recognised experts, this engaging and timely volume poses a set of pertinent questions that cover critical and contemporary sustainability issues in hospitality and tourism and proposes actionable solutions.

This edited collection brings together interventions on the geographies of tourism in pandemic times approached from a biopolitical perspective. Whilst the ¿management of bodies¿ has always been a constitutive part of tourism and its spatialities, the COVID-19 pandemic has prompted the emergence of entirely new ¿states of exception¿ and emergency regimes, geared towards tight restrictions and control over the mobility and embodied practices of millions of travelers and tourists. Debates in tourism over the ¿politics of life¿, now more than ever, ought to concern health and wellbeing for both individuals and selected populations, not in the least because tourism has provided in many instances the socio-spatial conditions for the virus to spread. This book intends to show how a biopolitical analytical framework may provide a set of insights and critical perspectives that are key to the understanding of contemporary tourism practices and regimes of mobility, security, and in/exclusion ¿ particularly in relation to the COVID-19 pandemic.