HEALTH SERVICE USER SATISFACTION - Vincent Rurahoze - Bog

The aim of this study is to assess user satisfaction with the services provided by the AFIA KATINDO health center, and consequently the quality of care. The activities of the center have been strengthened by ULB-Cooperation's support for the health system, with the aim of improving quality and ensuring stability through the gradual introduction of a contractual subsidy system. The model tested by ULB-Cooperation could be proposed to other health facilities, hence the need to gather feedback from project beneficiaries. The study was descriptive and analytical, and led to the following results:- Health care providers are not satisfied with the support provided by their partner, as evidenced by their dissatisfaction with the planning and organization of on-the-job training, and difficulties in prescribing drugs due to frequent stock-outs.- On the other hand, users of the health center's services are more satisfied with the reception, hygiene, quality of care and affordability of treatment than they were during the periods without ULB-Coopération support.