Name: The Abusive Customer
Price: 1648.95 DKK
Availability: InStock
Author: Ivaylo Yorgov
ISBN: 9781032515069

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This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.

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Sprog:
Engelsk

ISBN:
9781032515069

Forlag:
Taylor & Francis Ltd

Indbinding:
Hardback

Sideantal:
228

Udgivet:
18. August 2023

Størrelse:
152x229x0 mm.

Vægt:
589 g.

Leveringstid: 2-3 uger.
Forventet levering: 9. Oktober 2024

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This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.

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