User satisfaction on dignified treatment by nursing staff - Xochitl Pérez Zuñiga - Bog

Purpose and Method of the Study: The purpose of the study was to determine the satisfaction with dignified treatment by nursing staff at a health institution in Matamoros, Tamaulipas. The study was a descriptive, cross-sectional study. The sampling was non-probabilistic by convenience. The sample consisted of 147 hospitalised users. Descriptive statistics were used to analyse sociodemographic data and study variables. Contribution and Conclusions: The study determined satisfaction with dignified treatment by nursing staff. The average age ranged from 15 to 25 years (30.0 %), with a female predominance (61.2 %). According to the INDICATIONS format, which establishes that the minimum compliance for the criteria in the dignified treatment indicator is 95% (SS, 2012), 81.6% of users showed satisfaction with dignified treatment by nursing staff, with the criteria "the nurse treats him/her with respect" standing out. However, the criteria closest to green were "the nurse does not show up with him", and does not teach him or his relative about the care he should take with respect to his condition".