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The focus of this book is to equip personnel in the hospitality trade with the laws governing the industry, so as to help them avoid fines, imprisonment and endless litigation and thus save many from defamation and potential insolvency.The pursuit of law and order has led men to sit down four times to re-order the world; the treaty of Westphalia - after the thirty years' war, the Vienna convention - after the Napoleonic wars, the Paris declaration - after World War One and San Francisco - after World War Two. Also, in the long march of mankind from the cave to the computer, law has played a central role in times of chaos - to bring stability, and also in times of stability - to bring progress. Law exists to bring order in daily activities and behaviour. As such the search to fashion out a body of law to regulate activities and define what is permissible and forbidden cannot be overemphasized.Law itself consists of a series of rules regulating behaviour and reflecting to some extent, the ideas and preoccupations of the society within which it functions. Law is the element, which binds communities and business entities like hotels and guest houses together in their adherence to recognized values and standards. To help increase global tourism receipts, the hospitality industry must continuously instil in their daily operations, canons and laws of the trade. Lucidly, unambiguously and with no equivocation the author has laid out all the laws in the hospitality industry in clear terms, including the use of diagrams to create a mind-map for pictorial illustrations and to offer a deeper understanding. The law, rights and liabilities in the hospitality industry have been covered under subject themes like: contracts, misrepresentation and procedure for the acquisition of property, food regulation, employment and the doctrine of respondeat superior. It also considers perceived potential and actual or legally recognized negligence at the workplace and how to avoid them. There is also the adherence to health and safety laws, which every employer and employee in the industry must abide by. Case histories and questions on the law of contract have been added as a bonus package. In the light of the aforementioned areas covered by the scope of this book, proprietors in the hospitality industry, managers, receptionists, housekeepers, stewards, maintenance and those who handle health and safety issues in hotels, guesthouses, apartments and all forms of commercial accommodation will find this book worth purchasing and reading. Tour operators and travel agents will also find this book useful; some pages have been devoted to the law of agency; which specifically delves into the law regarding tour operations and travel agency. Business owners and organizations will find reading of this book quite refreshing. Provisions of what to consider when setting up a limited liability, private and public companies have all been discussed here. Students in the hospitality industry will also see this book as an important resource material; it offers clear and simple definitions to terminologies in the field as well as case histories and questions to help them prepare for examinations. May the reading of this book help to instil the respect, practice and knowledge of law that upholds the way in the industry. May it make ignorance of the law of the hospitality industry a thing of the past. Finally, for the curious mind that craves law and order, it certainly will rekindle your reading pleasure. The book "LAW GUIDE FOR THE HOSPITALITY INDUSTRY" remains a priority and a must read for operators in the hospitality industry and all those who aim to grow and own a business.

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.This is an open access book.

This book combines research on technology-driven and social-driven innovation in tourism destinations and the multifaceted concept of sustainability, providing an integrative understanding of the nexus between smartness and sustainability within destinations. It engages theoretically and empirically with the research question of how, and to what extent, smart technologies drive tourism innovation focussed on sustainability. Although innovation and technology are widely considered the way to sustainable tourism growth, further studies need to size the role of technology and critically address modalities, challenges, opportunities and pitfalls of technology deployment in rebalancing tourism disequilibria within local systems. Local, national, and supranational policymakers¿ attention to technology investments, the widening technological frontiers, and the enthusiasm for new technological opportunities to build, manage, and market destinations suggest the relevance of this research agenda. This book provides scholars, postgraduate students, and practitioners with conceptual and empirical insights into smart solutions and innovative destination models for multi-stakeholder engagement to manage and address tourism impacts and imbalances. The book outlines scenarios of sustainability-oriented innovation, encompassing and intertwining technological, social, human, and cultural co-drivers as the necessary conditions for smart technologies to enhance sustainable destinations effectively and improve human wellbeing and societal development.

This book provides a comprehensive collection of new insights into traditional paradigms, approaches, and methods, as well as more recent developments in issues related to family businesses in tourism and hospitality. The aim of the chapters is to verify whether, in the tourism industry, the ¿family business model¿ is an important development opportunity and, in particular, if it is an innovation driver, for this industry development. In this context, the authors contribute chapters from a diverse set of countries to investigate personal and family needs and preferences alongside the relationship between family business model, growth and profit maximization, and the development of tourism businesses through innovation drivers. SME competency, the impact of COVID-19 on performance and marketing, and policy improvements are also discussed in this volume.

Of interest to both academics and practitioners, Impact of Industry 4.0 on Sustainable Tourism reveals patterns and projections to provide a discourse on the progression of disruptive and futuristic technologies in the field of sustainable tourism research and practice.

"Making Waves follows the incredible career journey of Lisa Lutoff-Perlo, from her stories as an ambitious young woman, to trailblazing president and CEO of Celebrity Cruises"--

Concorde was the first supersonic passenger-carrying commercial airplane. It was built jointly by Great Britain and France. The Concorde made its first transatlantic crossing on September 26, 1973, and it inaugurated the world's first scheduled supersonic (SST) passenger service on January 21, 1976 with British Airways initially flying the aircraft from London to Bahrain and Air France flying it from Paris to Rio de Janeiro. The Concorde was flown on chartered flights to destinations all over the world. The Delta-wing Concorde was a technological masterpiece, cruising at 2,179 km (1,354 miles) per hour, or Mach 2.04. The flight time between London and New York was about three hours. This book "Concorde - On the Wings Of Time" chronicles the concept, design, manufacture and operations from the 1950s through the end of the SST era in the early 1900s. Included is the author's own experiences with the Concorde as a Continental Airlines aircraft maintenance technician.

Learn blockchain in a simple, non-tech way and explore the different emerging technologies that open a world of opportunities in the space of tourism and hospitality. This book showcases examples of blockchain-based solutions implemented in different industries and connects them to use cases in hospitality and tourism (disintermediation, payments, loyalty programs, supply chain management, identity management etc.). Blockchain is one of the disruptive technologies that lays foundations for Web3.0, NFTs, Metaverse and other innovations. Despite many benefits, its adoption in the hospitality industry is very slow. Lack of awareness and connection to clear return-on-investment, coupled with many misconceptions and general perception of complexity is one of the main reasons why hospitality managers are reluctant to embark on the blockchain train.Blockchain for Hospitality and Tourism serves as a practical guide to the world of innovations, from the basics of blockchain to ¿how to start a project¿ with brief explanations of different technologies and capabilities. You'll review NFTs and Metaverse, along with current developments, tools, and platforms. After reading this book, you'll be equipped with enough knowledge to make strategic business decisions and able to discuss these topics within your organization and with vendors and suppliers in a comfortable way. As blockchain enters the next phase of its evolution, with more user-friendly interfaces and interoperability, see how it opens a world of opportunities in the space of tourism and hospitality. What You'll LearnBlockchain-based innovations ¿ cryptocurrencies and digital asset management, NFTs, Web3.0, Metaverse)Review applications of blockchain in selected industries Start a blockchain project Who This Book is ForHospitality professionals, including hotel managers and general managers, revenue management directors, operations directors, hotel IT managers, asset managers, brand strategy managers, marketing managers. Hospitality students will benefit as well. ·

The hotel industry has gone through important transformations, not only in terms of management and operation but also in terms of interaction with consumers. Technological development and adaptation to the digital era have been one of the greatest challenges for hotels. This book aims to fill the gap in the literature in this specific area of the tourism sector and contribute to a better understanding of trends and challenges in the hotel industry on a global scale.

This book features the second volume of the proceedings of the 9th International Conference of the International Association of Cultural and Digital Tourism (IACuDiT). Held at the Syros Island in Greece in September 2022, the conference's lead theme was ¿Tourism, Travel, and Hospitality in a Smart and Sustainable World¿.With a full appreciation of the contributions made by numerous writers toward the progress in tourism research, this book presents a critical academic discourse on sustainable practices in a smart tourism context, stimulating future debates and advancing knowledge and understanding in this critical area of knowledge. It also puts emphasis on the knowledge economy and smart destinations notion. It enacts new modes of tourism management and development and presents chapters on emerging technologies, such as location-based services, Internet of Things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality

This book features the second volume of the proceedings of the 9th International Conference of the International Association of Cultural and Digital Tourism (IACuDiT). Held at the Syros Island in Greece in September 2022, the conference's lead theme was ¿Tourism, Travel, and Hospitality in a Smart and Sustainable World¿.With a full appreciation of the contributions made by numerous writers toward the progress in tourism research, this book presents a critical academic discourse on sustainable practices in a smart tourism context, stimulating future debates and advancing knowledge and understanding in this critical area of knowledge. It also puts emphasis on the knowledge economy and smart destinations notion. It enacts new modes of tourism management and development and presents chapters on cultural heritage tourism, emerging technologies and tourism consumer behaviour, such as tourism education, location-based services, Internet of Things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality.

The geotourism industry has grown rapidly in recent years. This book introduces the geotourism industry, its attractions, activities and developments, in selected countries of the Middle East. A number of publications and studies have investigated the nature and scope of the phenomenon of geotourism (tourism which starts from geology) and geotourists worldwide. However, despite the breadth of these studies, few publications have investigated the phenomena in the Middle Eastern countries.Consequently, this book seeks to shed light on the different aspects of geotourism and geo-diversity in the Middle East and provides a number of case studies from this region. It assists in bridging the lacuna in the tourism and geology literature and helps planners, marketers, managers, scholars and researchers to enhance their knowledge about such issues. It outlines opportunities for, as well as barriers to, geotourism development in the Middle East as well as providing recommendations for the advancement of geotourism in the region.

Over the past decade, Artificial Intelligence has proved invaluable in a range of industry verticals such as automotive and assembly, life sciences, retail, oil and gas, and travel. The leading sectors adopting AI rapidly are Financial Services, Automotive and Assembly, High Tech and Telecommunications. Travel has been slow in adoption, but the opportunity for generating incremental value by leveraging AI to augment traditional analytics driven solutions is extremely high. The contributions in this book, originally published as a special issue for the Journal of Revenue and Pricing Management, showcase the breadth and scope of the technological advances that have the potential to transform the travel experience, as well as the individuals who are already putting them into practice.

Tourism Innovation in the Digital Era explores topics as diverse as big data analytics in tourism marketing to the impact of AI to the use of CSR in competitiveness amongst hotel groups, providing multidisciplinary approaches on the organizational impacts of digitalization and artificial intelligence in tourism and hospitality.

Through methodological elaborations on case studies, Tzanelli explains that we have entered a new era of tourism and hospitality mobilities dominated by crises of cultural representation and host presence.

Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership.

Inside the world of esports: an adult's guide to competitive gaming is a comprehensive and accessible ebook that provides readers with a deep dive into the exciting and rapidly growing world of competitive video gaming. Written for adults who may be new to the industry or want to gain a deeper understanding of esports, this book covers the evolution of gaming, the rise of esports, and the strategies and techniques used by professional gamers to succeed in the competitive gaming arena. In this book you will learn:Learn the skills needed for the 7 possible pathsLearn what each role in the path needs for you to succeed!Focus on your experience to pick a suitable pathExplore the ways you may not have thought of to get into esportsIn this comprehensive guide to becoming a pro esports gamer, i have covered various aspects of the esports industry, including the importance of building a strong mindset, maintaining physical fitness, developing game-specific skills, building a strong team, practicing and training, staying up-to-date with the latest trends and technologies, networking and building a reputation, understanding the business of esports, dealing with pressure and stress, navigating the path to professional esports, and the future of esports.

Looking for an incredible travel experience without breaking the bank? You're in luck!Discover insider secrets to save thousands and avoid newbie mistakes by using my book: "Tulum On A Budget: Local Secrets To Save Thousands, Avoid Newbie Mistakes & Have An Incredible Time!".Have you ever felt overwhelmed by the costs of travel? Are you tired of going on trips and feeling like you've spent more than you should have? Imagine being able to enjoy an unforgettable vacation in Tulum, Mexico, without worrying about overspending. You can experience local secrets that will allow you to save thousands of dollars, and avoid common mistakes made by first-time visitors.Inside this book, you will find expert tips and insider knowledge to help you make the most out of your Tulum vacation. You will discover how to find affordable accommodations, eat like a local, and experience the best Tulum has to offer, all while sticking to a budget. By following these proven strategies, you can have an incredible time in Tulum without worrying about breaking the bank.This book is unique in that it delivers the essential insider knowledge and practical strategies you need to travel to Tulum on a budget. My bold promise is that you can save thousands of dollars, avoid costly mistakes, and experience Tulum like a local, all without sacrificing the quality of your vacation.You might be wondering, "What's the catch?" or "Can I really travel on a budget in Tulum?" I address these concerns and more, providing clear answers and proven strategies to help you achieve your travel goals.I understand the frustrations of planning a trip and feeling like you're spending too much. I know what it's like to feel overwhelmed by options and uncertain of what to do. My goal is to help you take control of your travel experience and enjoy every moment of your time in Tulum.Ally has mastered all the nitty gritty when it comes to making the most out of living in Tulum. Using her hard-earned insights, you will:Deep dive into Tulum basicsFrom tipping to sharing co-working spaces, Ally has all the tips you need to navigate every street like a nativeMake the most out of your money: Keep your finances safe and save tons of hard-earned dollars using tips on how to pay for stuff, using ATMs, and even transferring moneyTurn up the fun: Immerse yourself in the culture without burning a hole in your wallet using Ally's recommendations on the best spots and activitiesGet Ally's exclusive BEST and CHEAPEST list: From the best restaurants to the cheapest (but very relaxing) spas and Spanish teachers, you will get an all-access sneak peek into Ally's well-guarded listDiscover insider secrets to save thousands on your Tulum vacationLearn how to find affordable accommodations and eat like a localAvoid costly mistakes made by first-time visitorsExperience the best Tulum has to offer without overspendingEnjoy an unforgettable vacation without sacrificing quality or comfortAnd more!Don't let the high costs of travel hold you back from experiencing the beauty of Tulum. With my proven strategies and insider knowledge, you can have an incredible time on a budget and make memories that will last a lifetime.Get your copy of "Tulum On A Budget: Local Secrets To Save Thousands, Avoid Newbie Mistakes & Have An Incredible Time!" today and start planning the vacation of your dreams!

When Katherine Miller was first asked to train chefs to be advocates, she thought the idea was ludicrous. This was a group known for short tempers and tattoos, not for saving the world. But she quickly learned that chefs and other leaders in the restaurant industry are some of the most powerful forces for change in our troubled food system. Chefs are leading hunger relief efforts, supporting local farmers, fighting food waste, confronting racism and sexism in the industry, and much more. In At the Table, Miller presents the essential techniques she developed for the James Beard Foundation's Chefs Boot Camp for Policy and Change. Readers will learn how to focus their philanthropic efforts; pinpoint their audience and develop their argument; recruit allies and support action; and maybe most importantly, grab people's attention in a crowded media landscape. You don't have to be a celebrity chef to change the food system; you just need the will and the tools in this unique guide.

This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic.The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike.

This book provides a snapshot of the COVID-19 pandemic situation from the perspective of the tourism, aviation and hospitality industries. The book analyzes the challenges and possible strategies for recovery to meet the urgent needs of the industry to deal with this catastrophic health crisis. A good part of the book discusses the negative effect of the pandemic to these industrial sectors and the strategies to reduce it. The book also explores other aspects of the tourism and hospitality development as the base for recovery such as applying more flexible business models, understanding the resident's perception and emotion experience, strengthening the human resource management, and improving the destination image for marketing, etc. Some long-term issues are also discussed such as management education and environment protection education. The book is highly recommended for tourism and aviation researchers, policy makers, industry practitioners, and graduate students. This book is a collection of selected papers from the 10th International Conference on Tourism and Hospitality between China and Spain (www.china-spain.org).