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Difficult Conversations - Douglas Stone - Bog

Bag om Difficult Conversations

"The 10th-anniversary edition of the New York Times business bestseller-now updated with 'Answers to Ten Questions People Ask' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to: ] Decipher the underlying structure of every difficult conversation ] Start a conversation without defensiveness ] Listen for the meaning of what is not said ] Stay balanced in the face of attacks and accusations ] Move from emotion to productive problem solving"--

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780143137597
  • Indbinding:
  • Paperback
  • Sideantal:
  • 400
  • Udgivet:
  • 22. august 2023
  • Størrelse:
  • 130x24x189 mm.
  • Vægt:
  • 274 g.
  • 8-11 hverdage.
  • 7. januar 2025
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Forlænget returret til d. 31. januar 2025
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Beskrivelse af Difficult Conversations

"The 10th-anniversary edition of the New York Times business bestseller-now updated with 'Answers to Ten Questions People Ask' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to: ] Decipher the underlying structure of every difficult conversation ] Start a conversation without defensiveness ] Listen for the meaning of what is not said ] Stay balanced in the face of attacks and accusations ] Move from emotion to productive problem solving"--

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