Name: Service Excellence in Organizations, Volume I
Price: 277.95 DKK
Availability: InStock
Author: Fiona Urquhart
ISBN: 9781631577017

Service Excellence in Organizations, Volume I af Fiona Urquhart

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Paperback
8-11 hverdage
277,95 kr.

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Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.

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Sprog:
Engelsk

ISBN:
9781631577017

Forlag:
Business Expert Press

Indbinding:
Paperback

Sideantal:
154

Udgivet:
30. maj 2019

Størrelse:
228x150x15 mm.

Vægt:
232 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 9. december 2024

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Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.

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