5 Stars: Building High Ratings and High Trust in the Digital Age - Todd Duncan - Bog

We live in a world that revolves around trust. So how can you build trust into your business and service? And how can you make "5 Stars" your business model and ranking in all things?"Five Stars" can essentially be summarized into three main points of building and recognizing trust as a culture of your work: Trust that you're doing the right thingThat your customers can acknowledge thatThat social media/technology drives more businessPeople don't order dinner, buy shoes, go to museums, or listen to CDs without checking out the online reviews and what others are saying about things. This work is about how to make sure you are using customer service and technology as fully as possible in order to get the most positive review (5 stars) possible.