Financial Performance of Public Sector Banks in India Vol.2 - Snehal Kotak - Bog

Consumers are progressively blending their digital and physical realms, engaging in multifaceted business networks. The association between banks and the retail ecosystem is poised to strengthen, offering customers a diverse array of products. Distinctions between financial and non-financial service providers will blur, giving rise to an interconnected and collaborative ecosystem of service providers. Banks will integrate financial services, wallets, payments, shopping services, etc., to enhance the customer experience through strategic partnerships and acquisitions. Future banks must be dynamic, aligning with technology to support a sustainable and scalable business model. The Indian banking landscape is expected to witness the emergence of both regional and national players. A successful bank in the future will eschew "one-size-fits-all products," function as a knowledge banker, cater to all financial needs seamlessly, demonstrate fundamental strength, manage risks, adhere to global regulations, and fully leverage IOS and Android platforms. Such a bank, with enhanced design and faster, convenient delivery channels, will undoubtedly be deemed successful.