Quality Management in Healthcare Centers - Melika Ghassemi - Bog

Quality has many definitions, but the important point in the discussion of quality is its measurement or measurement, which is very difficult for health care users due to the subjective quality of care. Because the service users determine the quality based on various factors, including their perception of the skills of the service providers, their own knowledge, previous experiences of using the service, the experiences of friends and acquaintances, their perceptions of the care environment and atmosphere, and personal values. Quality of health care is a degree of service provided to individuals and communities that increases the likelihood of favorable outcomes and is consistent with current professional knowledge. Crosby, one of the theorists of quality, says: Quality is free, what costs money is low quality. Quality is determined by the customers of an organization. The concept of quality is rooted in the work of industrial experts. The importance of quality was noticed from 1950 onwards. The initial effort was focused on the manufacturing sector and later included service sectors as well.