Human Resource Management and Service Quality - Pijush Bhattacharjee - Bog

This book enlightens the extremely emerging subject ¿Human Resource Management and Service Quality¿. The book consists of human resource management¿ objectives, challenges, decision making process, tasks; features¿ motivation, commitment, roles, effort, reward, performance, job satisfaction, behaviour, commitment, competency, concentration and meditation; organizational function and development; HR planning¿ activities, process, mathematical analysis, employment costs; job criteriä analysis, description, specification, evaluation; recruitment¿ criteria, selection procedure, interviews; job happenings¿ placement, induction, promotion, transfer, demotion, separation, retirement, resignation, suspension, discharge, dismissal, retrenchment, lay-off, strike, lockout, outplacement, outsourcing, disciplinary procedure, closure; corporate planning; training and development; career management; communication; duties-responsibilities of HR managers¿ functions, strategic management, reputation management, scientific inventions and universal rules, total quality management and kaizen; service quality¿ idea, evolution, dimensions or attributes, SERVQUAL and SERVPERF, minimum attributes.